matthew
Member
- Location
- Cornwall, SW England
Our statement arrived for 2016 BPS at the weekend. Still showing a shortfall of Entitlements, even though after a brain ache struggle and our MP's help, they had been reinstated and we'd been paid in December for the 2015 error.
I phoned today ( that was a first) and was asked to fill in a BPS Query form.
So a letter, even four letters, all sent recorded delivery won't do?
Nope. Even though they know the field and know the Entitlements have not been updated. We now have to fill in a specific FORM to tell them.
New RPA upgrade at the end of the month may have it corrected. Or not.
Excuses, Excuses Excuses.
I phoned today ( that was a first) and was asked to fill in a BPS Query form.
So a letter, even four letters, all sent recorded delivery won't do?
Nope. Even though they know the field and know the Entitlements have not been updated. We now have to fill in a specific FORM to tell them.
New RPA upgrade at the end of the month may have it corrected. Or not.
Excuses, Excuses Excuses.