Never been charged yet ....not by Frank Suttons but was charged by another JD dealer closer to me .....and the advice he gave me was wrong !!!Regarding help over phone , just make sure they don’t charge you professional advice ,
Yes some ones time has to be paid for , but when you ring about a problem with fert spreader and tractor iso bus not talking to it , ring dealer and get £17 bill for 11 minutes on phone when it’s tractors fault
This is something that bugs me with some "professionals". I get that they can't always get it right all the time but they do seem to charge top whack and yet still charge for incorrect information, misinformation etc.
Had it with dealer mechanics, solicitors and a few others. Often I don't think it helps when the man that does the job and the man that sends the bill are different.