- Location
- SG9
Over the last 38 months I have ordered and had supplied close to 850 tons of wood pellets from the same supplier.
I recently ordered another load 27 tons for delivery early today 5/2/18, after 5 O'clock this evening I at last got a reply from said supplier that they wont be supplying until the 7th because they have "Contract" customers who take priority ( a class of supply I was unaware of).
Now the contract customer can ring this morning and will get a delivery today and me gets shunted into the future. So when the 7th arrives and a contract customer runs out again (cos they forget to plan there ordering) I will get pushed back again. Anyone else had this experience, or are all of you these "Contract" customers.
Apparently tomorrow I may be contacted (perhaps I will just let the phone keep ringing like the experience I have had all day today) to arrange for me to become one of these "Contract" customers.
Do I tell them to go forth and multiply?
My desperation has arisen due to a bulk feed delivery being blown into the wrong bin (not my fault)
I recently ordered another load 27 tons for delivery early today 5/2/18, after 5 O'clock this evening I at last got a reply from said supplier that they wont be supplying until the 7th because they have "Contract" customers who take priority ( a class of supply I was unaware of).
Now the contract customer can ring this morning and will get a delivery today and me gets shunted into the future. So when the 7th arrives and a contract customer runs out again (cos they forget to plan there ordering) I will get pushed back again. Anyone else had this experience, or are all of you these "Contract" customers.
Apparently tomorrow I may be contacted (perhaps I will just let the phone keep ringing like the experience I have had all day today) to arrange for me to become one of these "Contract" customers.
Do I tell them to go forth and multiply?
My desperation has arisen due to a bulk feed delivery being blown into the wrong bin (not my fault)