Worst courier firm

[Highland Mule]

We have lived here for 16 years and some folk less than 3/4's of a mile away have no idea where our house is. I like it that way.

You’re in Scotland, so your address should be on here - which all couriers have access to.

OSG | One Scotland Gazetteer

The One Scotland Gazetteer (OSG) is a land and property dataset that comprises up-to-date data, maintained by each of Scotland`s 32 local authorities. The information stems from local authority functions, including Planning, Building Standards and Street Naming and Numbering - the foundations...

osg.scot

 

[Av Gorritt]

Same.
At least here its fairly easy to find rural properties through their rapid numbers on the address. Finding rural houses in the UK would drive you mad.
My parents and their neighbours (in sunny Cheshire) are always complaining about couriers and folk in general, knocking on the door looking for an address. None of them have the sense to put the house/farm/business name/number at the roadside to help identify the place

Probably wouldn't make a blind bit of difference . I ALWAYS say "First ON left off lane " We put a full sized millstone let into the garden wall with our name and the farm name carved into the flat outer "ring" if the stone . Plus , it couldn't look much more like a farm - open fronted cattle buildings , feed hoppers , muck spreader in yard probably . Makes not a jot of difference , they go blindly past , until they get to the end of the lane and then ring - lost . I had one memorable instance when a courier was supposed to have dropped a parcel with £10,000 pounds worth of goods in it . Their head office were no help at all , insisting it had been dropped off correctly . After my absolute insistence , I got a photo of the drop off . Yes , he dropped it off OK , but at the house of a semi- hermit type of chap , who'd just sat on it with no attempt to contact them or me . I had to retrieve it myself .

 

[dun tilling]

You’re in Scotland, so your address should be on here - which all couriers have access to.

OSG | One Scotland Gazetteer

The One Scotland Gazetteer (OSG) is a land and property dataset that comprises up-to-date data, maintained by each of Scotland`s 32 local authorities. The information stems from local authority functions, including Planning, Building Standards and Street Naming and Numbering - the foundations...

osg.scot

Oooh I like that.
we even include what 3 words in our address line, doubt it gets used though

 

[Highland Mule]

Oooh I like that.
we even include what 3 words in our address line, doubt it gets used though

I’m not a fan of W3W. A simple pronunciation issue, pluralisation or spelling mistake and my farm ends up in rural Somalia !

 

[JockCroft]

You’re in Scotland, so your address should be on here - which all couriers have access to.

OSG | One Scotland Gazetteer

The One Scotland Gazetteer (OSG) is a land and property dataset that comprises up-to-date data, maintained by each of Scotland`s 32 local authorities. The information stems from local authority functions, including Planning, Building Standards and Street Naming and Numbering - the foundations...

osg.scot

Just checked my address on this. Interesting, it gives Two options, it even gives the 400 odd metres distance between. Its just that if people are placing an order online and select address from post code options, many are careless or wilfully select an address on the same post code.
Had a pallet delivery yesterday, not a delivery company used before, driver never having been here before, but not only did he have knowledge off where to deliver, even had which shed pallets are dropped at. Suppler company information for driver, obviously recorded from previous delivery's.
Very helpful but also worrying if that information got into the wrong hands.

 

[kiwi pom]

At the end of the day, if your property isn't on whatever GPS system the courier firm use for route planning, the driver will have to look for you which involves extra work that in their opinion, they're not getting paid for, so its going to result in problems, especially if they are paid by the parcel.

 

[kiwi pom]

Just checked my address on this. Interesting, it gives Two options, it even gives the 400 odd metres distance between. Its just that if people are placing an order online and select address from post code options, many are careless or wilfully select an address on the same post code.
Had a pallet delivery yesterday, not a delivery company used before, driver never having been here before, but not only did he have knowledge off where to deliver, even had which shed pallets are dropped at. Suppler company information for driver, obviously recorded from previous delivery's.
Very helpful but also worrying if that information got into the wrong hands.

That's the way it should be, I don't know why it has to be a mystery for every driver that comes from the same company, just record the details and pass them on to the next driver.
I used to drive a milk tanker, every farm was given a number and a GPS location so any driver could lift any farm. Dispatch just sent through the number to the in cab computer and the route automatically updated. Just a case of following the line on the screen.
Every time you have to stop to work out where somewhere is, it costs you time and reduces the amount of work done.

 

[Gordy1]

Didn’t know until reading it on here yesterday that Hermes had changed it’s name, wondered why I haven’t seen the previous driver lately (wonder if it’s got anything to do with it) the new chap is a bit of a miserable bloke but he found us ok so he can be as miserable as he likes so long as we get our parcels delivered ok

 

[Longlowdog]

@Highland Mule I've been racking my mind for days trying to remember that address finder. Thanks.

 

[Patrick JE]

DHL
Drop it, Hide it, Lose it.

Driver Hopelessly Lost.

 

[Netherfield]

DPD came yesterday, three different parcels on three different vans.

Last year one of them, can't remember which now, left a parcel at the junior school half a mile away, luckily the secretary knew the name and our niece picked it up when collecting her children.

Another time I got an email saying your parcel as been delivered, with a photo, and signed for by Mercedes, I didn't recognise the doorway and certainly didn't know Mercedes or her two small children, managed to get through to the courier and complain, 'I'll ring the driver and come back to you' when she did it was 'I don't know what's happened, trouble is English is not his first language', eventually it turned up 3 days later.

 

[Bramble]

DPD on day 9 of attempting to deliver a parcel, a load of air conditioning bits. Yesterday I resorted to telling them to pick any address they like in the local village and I’d go and find it

 

[Gordy1]

I bought a set of bifold doors yesterday evening for a cottage were refurbishing, low & behold they turned up at lunch time today…..ok so it was delivered by the company I bought them from so not a courier but I thought I’d put it on here to say some deliveries are exceptional.

 

[Blue.]

Argos are about the best,order at 11pm in the yard before 8am.

 

[Bongodog]

Hermes here are awful, driver just clicks delivered for parcels when he wants to finish for the day. Sometimes arrive next day sometimes days later. Others are generally OK.
I do however have a dilemma, ordered a new laptop from amazon, arrived as promised 2 weeks ago. Arrived home today to find a 2nd one had appeared. Checked order history and they still show the one and only order as despatched but not delivered. Do I declare order fulfilled or wait for a 3rd one ? Or even a refund of my £600

 

[Kidds]

I bought some bucket pins online from a firm in Crewe, about 10 miles away and I have actually been to Crewe today.
My pins were due to be delivered today and I was a bit surprised they hadn't arrived.
According to Royal Mail they have been delivered and there is a photo of definitely not my porch.

It turns out they are on one of the small Shetland Isles. Symbister.
How do you get it that wrong?
Fair play though, they did deliver pretty quick to completely the wrong place many hundreds of miles away and via a ferry without asking extra postage.

 

[bobk]

Problem is they change drivers routes regularly , so once they learned where to deliver they're moved , not the best plan

 

[kiwi pom]

I bought some bucket pins online from a firm in Crewe, about 10 miles away and I have actually been to Crewe today.
My pins were due to be delivered today and I was a bit surprised they hadn't arrived.
According to Royal Mail they have been delivered and there is a photo of definitely not my porch.

It turns out they are on one of the small Shetland Isles. Symbister.
How do you get it that wrong?
Fair play though, they did deliver pretty quick to completely the wrong place many hundreds of miles away and via a ferry without asking extra postage.

Bloody hell that's no good.






The fact you had to go to Crewe not the parcel bit