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BT call centres in UK?
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<blockquote data-quote="Y Fan Wen" data-source="post: 961194" data-attributes="member: 741"><p>Little one works in a Welsh language call centre. He was telling me this w/e that they got the contract for the Welsh section of a national company's call centre provision last year. He was saying that they started out with a couple of calls per day but now it has ramped up to a hundred calls a day. The reason is that callers are gradually realising that if they choose the Welsh option, they get someone who is a fluent English speaker as well as a Welsh one. If they choose the English option, they get Anglo Indian.</p><p>The only reason this company has a Welsh section is because they have a statutory duty to provide one.</p><p>The future could get interesting. You note that I am not mentioning any name!</p><p>Try NHS Blood Services for how a call centre should be run and is run.</p></blockquote><p></p>
[QUOTE="Y Fan Wen, post: 961194, member: 741"] Little one works in a Welsh language call centre. He was telling me this w/e that they got the contract for the Welsh section of a national company's call centre provision last year. He was saying that they started out with a couple of calls per day but now it has ramped up to a hundred calls a day. The reason is that callers are gradually realising that if they choose the Welsh option, they get someone who is a fluent English speaker as well as a Welsh one. If they choose the English option, they get Anglo Indian. The only reason this company has a Welsh section is because they have a statutory duty to provide one. The future could get interesting. You note that I am not mentioning any name! Try NHS Blood Services for how a call centre should be run and is run. [/QUOTE]
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