DefraGov
Verified User
But we were originally going to be asked to join by the end of October, we are now nearly in December and still not invited. There is a lot for us all to do if we are to meet the 15th May deadline, or will the RPA allow a soft entry into the new scheme and not apply penultes for applications after the 15th May? Are your computer systems ready?
With this new online service we are both developing it and introducing it to customers in a controlled way, making sure that what customers can do on the service – and how they register for it – is working well, by asking a few customers to use it, making improvements, then inviting more customers.
We are inviting groups of agents and those customers who we know will need the most support now and will then open it up to all customers well in advance of the BPS claim window opening.