My old dyson animal must be 12 years old and gets thrown about yet nothing has broken! Think you need to send Mrs Milkloss on an operators course!Dyson do a good job but are built to break: flimsy clips, rollers on the head that stop turning etc. Parts are very expensive too. Henry is the boy but make sure you get the rotating brush for dog hairs and a box of bags. I hate sticking my hands in a bagless to pull a ball of dog hair and sweet wrappers out...... what a fecking stupid idea!!