Good Service?

[Lowland1]

Not being smart here, but why dont you just buy brands that has parts available in kenya?

Because even if they sell you the tractor parts aren’t availabe in the country. New Holland are bad for backup. Though the tractors are good. Claas have only had a dealer in the country for two years however they are very good. Getting parts in Kenya within one week is very good. New Holland quote for parts and then tell you it will take three months. We have very specialist machines for Kenya. In 2022 only two new combines were sold. We’ve got two VW Amaroks and the main dealer doesn’t have parts and won’t get them. It’s very different to what you are used to.

 

[daveydiesel1]

Because even if they sell you the tractor parts aren’t availabe in the country. New Holland are bad for backup. Though the tractors are good. Claas have only had a dealer in the country for two years however they are very good. Getting parts in Kenya within one week is very good. New Holland quote for parts and then tell you it will take three months. We have very specialist machines for Kenya. In 2022 only two new combines were sold. We’ve got two VW Amaroks and the main dealer doesn’t have parts and won’t get them. It’s very different to what you are used to.

But there must be some brands that stock parts surely? If not is that not an ideal situation for you to set up a dealership and do it properly what with your son already involved in the agrimachinery industry

 

[GEMS]

Why not just add the washers to the order coming from daventry????

Dealer will be keen to use company stock -stock is dead money.
Also overnight orders are at a much reduced margin to the dealer .
But yes common sense says order washers from Daventry also .Depends if you're maximising customer service or profit. You can decide that one !

 

[Lowland1]

But there must be some brands that stock parts surely? If not is that not an ideal situation for you to set up a dealership and do it properly what with your son already involved in the agrimachinery industry

The general tractor sold is a 60-75 hp indian or chinese built CNH or JD. You can get parts for them. Not however a 180 hp UK built tractor of which they might sell two or three a year. I want a 180 hp tractor not a piece of chocolate made in a factory in the far east.

 

[ollie989898]

I think John Deere became so big and successful based on their American market dominance more than anything, where they seem to have the dealer/parts supply and back up staff all sorted and are basically trying to turn entire farms green. You don't just buy a JD tractor, you have a JD planter, sprayer, combine... the works. That isn't how farms work in Europe.

 

[solo]

I think John Deere became so big and successful based on their American market dominance more than anything, where they seem to have the dealer/parts supply and back up staff all sorted and are basically trying to turn entire farms green. You don't just buy a JD tractor, you have a JD planter, sprayer, combine... the works. That isn't how farms work in Europe.

That may well be the current trend, but John Deere started on my family farm with twin cylinder popping johns and were in regular farm use well into the 1980’s. As they were so reliable, more modern JD tractors slowly took over the greater workload. However the parts for the 1940’s tractors are readily available off the shelf within a week mostly. John Deere used to guarantee parts availability for 30 years. Whether that is still true today I’m not sure, but it must have helped sell plenty of 40 and 50 series before the even more popular full frame designs came out which generally sold themselves on reliability. ( except the well documented head gasket issue) There is no parts issue for my 25 and 27 year old models yet. The discontinued telehandler parts are a different matter though. I have no implements from JD because they don’t suit my requirements or budget although I’m sure they would be keen to sell me some.

 

[Sharpy]

That may well be the current trend, but John Deere started on my family farm with twin cylinder popping johns and were in regular farm use well into the 1980’s. As they were so reliable, more modern JD tractors slowly took over the greater workload. However the parts for the 1940’s tractors are readily available off the shelf within a week mostly. John Deere used to guarantee parts availability for 30 years. Whether that is still true today I’m not sure, but it must have helped sell plenty of 40 and 50 series before the even more popular full frame designs came out which generally sold themselves on reliability. ( except the well documented head gasket issue) There is no parts issue for my 25 and 27 year old models yet. The discontinued telehandler parts are a different matter though. I have no implements from JD because they don’t suit my requirements or budget although I’m sure they would be keen to sell me some.

Iirc it's guaranteed parts availability for 25 or 30 years, however if john deere sell 5 or more of any part worldwide per year they will do a production run when stock runs low, if sales are less than 5 a year they will not replace stock but will carry existing stock till it is exhausted.

 

[mf7480]

Iirc it's guaranteed parts availability for 25 or 30 years, however if john deere sell 5 or more of any part worldwide per year they will do a production run when stock runs low, if sales are less than 5 a year they will not replace stock but will carry existing stock till it is exhausted.

I was amazed ordering parts for my 60 year old 5020 just how easy it was to get hold of. The full parts diagrams and lists are even all on JD parts complete with prices

 

[Flatlander]

I think its the 13 litre. Its the 1s in the smaller harvesters like the 8500 etc. All 4 in at the same time

Very common fir the 13.5l deere to drop the balls from the water pump bearing into the timing casing. From there it’s a total catastrophe.

 

[YELROM]

I ordered a part that was in stock in another branch from our local New Holland dealers just before closing on Thursday night and got a text at 8.32 the next morning to say it was in the depot.
Can’t ask for better than that

 

[Flatland guy]

When i got here i got a list of parts needed. Most important were sprayer parts. Some had been preordered others not but Househams generally have everything in stock. From there it’s a short hop to Burdens which is on my way to Claas at Sleaford. I don’t mind travelling to get the bits as i’ve got to get everything together to ship them. If i’d been desperate i’d make a trip to Louth to get the bits but they have a van. It was more the attitude of the young non thin lad in the stores when asked by his colleague who i was dealing with refused to call the van to ask where he was and if he could return to pick up these parts which by then i’d already paid for. The long and the short of it is i got my parts and i’m ready to send them. Often I’d say you often need a bit of personal contact to sort things out. If you aren’t busy or desperate you go in look through the parts doc make sure you are ordering the rights parts and you can nip back tomorrow to collect. If you have to drive two hours it might be different.

From where we are in Lincs we are probably spoilt you can go in three directions to a dealership of all the major tractor manufacturers (most are within 30 mins some 40 mins), some branches are of the same dealership, some are rivals but have accounts with all. So logically it makes sense to email/phone up one depot to see in which direction you have to travel.

 

[Lowland1]

I ordered a part that was in stock in another branch from our local New Holland dealers just before closing on Thursday night and got a text at 8.32 the next morning to say it was in the depot.
Can’t ask for better than that

Which is what i was expecting. I ordered my bit Wednesday afternoon got it Friday dinner time. That’s fine i think i was annoyed with the attitude. If i’d been desperate i’d have taken a drive. Maybe New Holland need to work on their people a bit.

 

[sahara]

Which is what i was expecting. I ordered my bit Wednesday afternoon got it Friday dinner time. That’s fine i think i was annoyed with the attitude. If i’d been desperate i’d have taken a drive. Maybe New Holland need to work on their people a bit.

Its often the way that its people that p1ss you off, not always the system, the shoulder shrug and walk away that makes you mad, not being remotely interested in helping you despite that being the whole point of their job.
That's what makes you look elsewhere for the next purchase.
I always remember being told as a demonstrator that I, the demonstrator, and the sales team sell the first machine, the back up, of parts, workshop and people will sell, or not, the next ones.

 

[Lowland1]

Its often the way that its people that p1ss you off, not always the system, the shoulder shrug and walk away that makes you mad, not being remotely interested in helping you despite that being the whole point of their job.
That's what makes you look elsewhere for the next purchase.
I always remember being told as a demonstrator that I, the demonstrator, and the sales team sell the first machine, the back up, of parts, workshop and people will sell, or not, the next ones.

That’s what i was trying to get across. You can make it look as if you care or you can make it look like you don’t.

 

[sahara]

Exactly, in a situation like this attitude counts as much as the end result.

 

[powerontheland]

Claas ive found personnaly, hopeless, given up? Bought a new round baler nearly 10 years back, a new tedder, all from same dealership so im not a dreamer/waster, phoned them up before christmas wanted a price to check/sevice baler, and mower conditioner, thats also claas, got the reply leave it with me ill get back, phonned up a couple of weeks later same story? Phoned up head office of claas to here that they have "problems with staff" i said fair enough but i still would like the machines serviced/checked, plus we are thinking of buying a new round baler, that was weeks ago no response, why should i bother with them or even consider a new baler off them? My experience?

Mark, quite simply give Olivers at Luton a call, the rep is very on the ball, answers his phone and turns up when he says he will! The workshop people there are extreamly good and regularly visit me in Hullbridge if and when I need them,

 

[bravheart]

Maybe but that would not be good for such a big dealership. My son who worked for Claas used to go round the branches and would regularly have to go back to where he started if an order came in whilst he was traveling. Which is really my point if a dealership cannot get a part from another branch within the county within 36 hours it's pretty poor service.

Don't know your dealer or setup but you may have to lower your expectations a bit.
Your son maybe has gone above and beyond that what may have been expected and given special service but I know one of the multi outlet dealerships in this area had a van running between depots. The driver had run up a number of penalty points for speeding because it wasn't practically possible to cover all depots in the given working hours if traffic was anything but light so asking it to turn back for a washer wouldn't happen.
Nb. Pre covid and covers more than one county, workload may have changed now.

 

[Flat 10]

That may well be the current trend, but John Deere started on my family farm with twin cylinder popping johns and were in regular farm use well into the 1980’s. As they were so reliable, more modern JD tractors slowly took over the greater workload. However the parts for the 1940’s tractors are readily available off the shelf within a week mostly. John Deere used to guarantee parts availability for 30 years. Whether that is still true today I’m not sure, but it must have helped sell plenty of 40 and 50 series before the even more popular full frame designs came out which generally sold themselves on reliability. ( except the well documented head gasket issue) There is no parts issue for my 25 and 27 year old models yet. The discontinued telehandler parts are a different matter though. I have no implements from JD because they don’t suit my requirements or budget although I’m sure they would be keen to sell me some.

They certainly don't operate the 30 y old thing on some less mainstream things like Combines any more, as i have found out