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Farm Machinery
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17 reg disco engine kaput
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<blockquote data-quote="Cowabunga" data-source="post: 7645488" data-attributes="member: 718"><p>As I said they are a shambles of a company and will try anything to get out of warranty claims where the fault is without any doubt due to the product being faulty. They only ever pay lip-service to 'customer care and support'. I mean, if they had instantly decided to replace that faulty engine the owner would have been quite happy, but due to the efforts to avoid responsibility he has lost faith, not so much in the vehicle but in the brand. Result? Yet another customer lost to another brand and probably several future sales lost. </p><p>They will never learn. It's been their company ethos ever since I can remember and I dealt with them since the early 1970's, so 50 years now and as I said before they have lost at least 14 new vehicle sales to me because of it and I'm trying my very best not to fall into being a victim in future.</p></blockquote><p></p>
[QUOTE="Cowabunga, post: 7645488, member: 718"] As I said they are a shambles of a company and will try anything to get out of warranty claims where the fault is without any doubt due to the product being faulty. They only ever pay lip-service to 'customer care and support'. I mean, if they had instantly decided to replace that faulty engine the owner would have been quite happy, but due to the efforts to avoid responsibility he has lost faith, not so much in the vehicle but in the brand. Result? Yet another customer lost to another brand and probably several future sales lost. They will never learn. It's been their company ethos ever since I can remember and I dealt with them since the early 1970's, so 50 years now and as I said before they have lost at least 14 new vehicle sales to me because of it and I'm trying my very best not to fall into being a victim in future. [/QUOTE]
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17 reg disco engine kaput
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