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Agricultural Matters
Are All Water Companies Not Fit For Purpose?
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<blockquote data-quote="Oliveau" data-source="post: 7897486" data-attributes="member: 159650"><p>An industry problem!</p><p>Be it Accounts or 'Customer Services' - All staffed by people who have no idea what the Company does, where it operates or who the relevant managers are. In my day, increasingly, CS had no idea of the geography of anything more than 10 miles from Exeter, so someone reporting a problem in deepest rural Cornwall might as well have been talking to the man in the moon.</p><p>Again, in my day if the OP's agent had contacted me, I would have just gone round to the Area Distribution Manager's office and had a chat with him or one of his capable staff, and a contractor's team would have been on their way very quickly. Old fashioned person to person contact, rather than e-mails that busy people don't have time to read. But then I'm a dinosaur...........</p></blockquote><p></p>
[QUOTE="Oliveau, post: 7897486, member: 159650"] An industry problem! Be it Accounts or 'Customer Services' - All staffed by people who have no idea what the Company does, where it operates or who the relevant managers are. In my day, increasingly, CS had no idea of the geography of anything more than 10 miles from Exeter, so someone reporting a problem in deepest rural Cornwall might as well have been talking to the man in the moon. Again, in my day if the OP's agent had contacted me, I would have just gone round to the Area Distribution Manager's office and had a chat with him or one of his capable staff, and a contractor's team would have been on their way very quickly. Old fashioned person to person contact, rather than e-mails that busy people don't have time to read. But then I'm a dinosaur........... [/QUOTE]
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Are All Water Companies Not Fit For Purpose?
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