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BT /Open reach
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<blockquote data-quote="Northern territory" data-source="post: 9259717" data-attributes="member: 25798"><p>Terrible experience with them over faulty line. Left hand doesn’t know what right hand doing. Booked an engineer who never turned up then when I spoke to somebody they had no information of it ever being booked. Booked again the next day and I thought I better ring up to check he was coming, again they said nothing showing on account, 10 minutes later an engineer turned up. Same as all these big companies, customer service shocking and you spend hours chasing around on the phone.</p></blockquote><p></p>
[QUOTE="Northern territory, post: 9259717, member: 25798"] Terrible experience with them over faulty line. Left hand doesn’t know what right hand doing. Booked an engineer who never turned up then when I spoke to somebody they had no information of it ever being booked. Booked again the next day and I thought I better ring up to check he was coming, again they said nothing showing on account, 10 minutes later an engineer turned up. Same as all these big companies, customer service shocking and you spend hours chasing around on the phone. [/QUOTE]
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