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Defra User Research - Rural Payments Agency
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<blockquote data-quote="holwellcourtfarm" data-source="post: 8047177" data-attributes="member: 42914"><p>DEFRA are actually <em>paying </em>a consultancy to research and inform them what's wrong with their customer interface, are they?</p><p></p><p>We've been telling them on here for several years that they fundamental lack any understanding of the agricultural industry or the people in it.</p><p></p><p>The DEFRA "helpline" is a clear example.</p><p></p><p>As [USER=54]@JP1[/USER] posted above, you call it then have to wade through minutes of recorded message about things irrelevant to your business (because the single number acts as gateway to all the "DEFRA family" organisations) only to be left in a queue to see if anyone actually answers and, if you are lucky, they rarely understand your question let alone know the answer.</p></blockquote><p></p>
[QUOTE="holwellcourtfarm, post: 8047177, member: 42914"] DEFRA are actually [I]paying [/I]a consultancy to research and inform them what's wrong with their customer interface, are they? We've been telling them on here for several years that they fundamental lack any understanding of the agricultural industry or the people in it. The DEFRA "helpline" is a clear example. As [USER=54]@JP1[/USER] posted above, you call it then have to wade through minutes of recorded message about things irrelevant to your business (because the single number acts as gateway to all the "DEFRA family" organisations) only to be left in a queue to see if anyone actually answers and, if you are lucky, they rarely understand your question let alone know the answer. [/QUOTE]
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Defra User Research - Rural Payments Agency
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