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Farm Machinery
Machinery
Loyalty, dealer/brand, is it worth it?
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<blockquote data-quote="Spud" data-source="post: 7607937" data-attributes="member: 78"><p>We use most of the local dealers in varying amounts, and are quite patriotic re machine choices. Dealer approach varies massively.</p><p></p><p>For some kit we deal directly with the manufacturers (potato kit, sprayers, trailers)</p><p></p><p>Some dealers take umbridge if they lose out on a deal, some take it on the chin and look at the positives - we're still a customer, they'll get parts sales, probably get a chance next time. </p><p></p><p>One, despite us buying several new and second hand machines of considerable ticket from them, doesn't seem to appreciate my business at all, and can be quite difficult, despite me always paying bills, giving notice/time for work etc. To be frank they don't deserve my loyalty, their approach and attitude stinks.</p><p></p><p>Some we don't do much with, but only because of us not having the type or makes of machines that they sell. </p><p></p><p>One particularly we do regular, though not big business with is superb, and as such we do like to use them if possible. I bought a 10yr old combine from them 6yrs ago, but we still get invited to the driver training day every year, and feel no less valued as a customer than if we had ten tractors of their colour. They lent/hired/demoed me a second hand baler last season when mine broke and we were stuck (mine not their colour) on the understanding that if we liked it, we'd buy it, and if it wasn't for us, then I'd pay them some per bale hire. I bought the baler. </p><p></p><p>Parts staff can make or break a dealership, regardless of franchaise or sales staff.</p></blockquote><p></p>
[QUOTE="Spud, post: 7607937, member: 78"] We use most of the local dealers in varying amounts, and are quite patriotic re machine choices. Dealer approach varies massively. For some kit we deal directly with the manufacturers (potato kit, sprayers, trailers) Some dealers take umbridge if they lose out on a deal, some take it on the chin and look at the positives - we're still a customer, they'll get parts sales, probably get a chance next time. One, despite us buying several new and second hand machines of considerable ticket from them, doesn't seem to appreciate my business at all, and can be quite difficult, despite me always paying bills, giving notice/time for work etc. To be frank they don't deserve my loyalty, their approach and attitude stinks. Some we don't do much with, but only because of us not having the type or makes of machines that they sell. One particularly we do regular, though not big business with is superb, and as such we do like to use them if possible. I bought a 10yr old combine from them 6yrs ago, but we still get invited to the driver training day every year, and feel no less valued as a customer than if we had ten tractors of their colour. They lent/hired/demoed me a second hand baler last season when mine broke and we were stuck (mine not their colour) on the understanding that if we liked it, we'd buy it, and if it wasn't for us, then I'd pay them some per bale hire. I bought the baler. Parts staff can make or break a dealership, regardless of franchaise or sales staff. [/QUOTE]
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Loyalty, dealer/brand, is it worth it?
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