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<blockquote data-quote="Marshall Trailers" data-source="post: 7241762" data-attributes="member: 2696"><p>We always listen to comments and feedback, and if we go back five years there were a number of suggestions made on this forum which we've followed but its always an on-going process. We're currently in the middle of installing a brand-new paint facility, which is the single biggest investment we've ever made, which is our next step forward. Once it's finished there will be photos and videos posted, and hopefully next year we'll be able to resume factory visits to show people this new facility.</p><p></p><p>Compared to our competitors we feel the specification, finish, quality and after-service represents extremely good value. I would also make the point that comparing a Marshall from 20,15, or even 5 years ago to what anyone produces today isn’t a fair comparison; what customers need and what customers want has changed and we’ve had to change with it.</p><p></p><p>I don’t feel its right to go into individual circumstances but overall, we feel that we’re fair when sorting a problem and sometimes that means saying no to things; something no one every wants to hear. Reference the comment that started this thread, we don’t manufacture the suspension components, we only fit them and they do require to be checked and maintained. Saying all that if the person who started this thread contacts the office then I’m sure we can talk the issue through.</p></blockquote><p></p>
[QUOTE="Marshall Trailers, post: 7241762, member: 2696"] We always listen to comments and feedback, and if we go back five years there were a number of suggestions made on this forum which we've followed but its always an on-going process. We're currently in the middle of installing a brand-new paint facility, which is the single biggest investment we've ever made, which is our next step forward. Once it's finished there will be photos and videos posted, and hopefully next year we'll be able to resume factory visits to show people this new facility. Compared to our competitors we feel the specification, finish, quality and after-service represents extremely good value. I would also make the point that comparing a Marshall from 20,15, or even 5 years ago to what anyone produces today isn’t a fair comparison; what customers need and what customers want has changed and we’ve had to change with it. I don’t feel its right to go into individual circumstances but overall, we feel that we’re fair when sorting a problem and sometimes that means saying no to things; something no one every wants to hear. Reference the comment that started this thread, we don’t manufacture the suspension components, we only fit them and they do require to be checked and maintained. Saying all that if the person who started this thread contacts the office then I’m sure we can talk the issue through. [/QUOTE]
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