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<blockquote data-quote="Old Boar" data-source="post: 7782994" data-attributes="member: 2957"><p>Update No 2:- As there was no response from the two phone calls I thought it better to put it in writing, so using their on line form, asked the same question, giving the bar code as before.</p><p></p><p>First response from Tesco -<em> I'm more than happy to help, but unfortunately I can't locate any products with the code you've given us. Can you send me a picture of the packaging showing the barcode, SC code (found by the Tesco details) and the date codes?</em></p><p></p><p>I sent the photos.</p><p></p><p>Second response -<em> I would advise to please return to store with the receipt and packaging and my colleagues will be able to fill out the appropriate paperwork with you to pass this onto the suppliers to find out some further information.</em></p><p></p><p>I responded both barrels. A receipt has nothing to do with the product manufacturing. No, I would not go in store as they would just pass it to the same team that just responded by email.</p><p></p><p>Third response - <em>they could not read the codes on the photos (I could!) but could I phone and give them the code. </em></p><p></p><p>As I had done this twice, a curt email went back with the pics pushed through Gimp and enhanced. </p><p></p><p>Tesco, if you are reading this, you had better know a friend said I am so stubborn that when I dig my heels in, all you can see is the top of my head. I can play this game longer than you can.</p></blockquote><p></p>
[QUOTE="Old Boar, post: 7782994, member: 2957"] Update No 2:- As there was no response from the two phone calls I thought it better to put it in writing, so using their on line form, asked the same question, giving the bar code as before. First response from Tesco -[I] I'm more than happy to help, but unfortunately I can't locate any products with the code you've given us. Can you send me a picture of the packaging showing the barcode, SC code (found by the Tesco details) and the date codes?[/I] I sent the photos. Second response -[I] I would advise to please return to store with the receipt and packaging and my colleagues will be able to fill out the appropriate paperwork with you to pass this onto the suppliers to find out some further information.[/I] I responded both barrels. A receipt has nothing to do with the product manufacturing. No, I would not go in store as they would just pass it to the same team that just responded by email. Third response - [I]they could not read the codes on the photos (I could!) but could I phone and give them the code. [/I] As I had done this twice, a curt email went back with the pics pushed through Gimp and enhanced. Tesco, if you are reading this, you had better know a friend said I am so stubborn that when I dig my heels in, all you can see is the top of my head. I can play this game longer than you can. [/QUOTE]
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