Random broadband issue

D14 · Sep 19, 2018

Recently changed from Sky to BT for broadband. The last month of the Sky contract we started to notice delayed loading of web pages even though the line speed was testing at 6-10mb which is what it’s always been as we live away from the farm yard so are on the outskirts of a local town. Didn’t bother saying anything to Sky as we were moving supplier. BT was turned on and now 6 weeks later we are suffering the same thing. BT have tested the line numerous times and can’t find an issue. The BT wholesale test page also shows me no issues.

I’ve got two neighbours on BT with the same issue, but then 2 more with no issue. Also Talk Talk neighbour is fine.

I’ve tried new filters and even had a telecoms friend to test my internal house wires which are fine.

It’s mainly iPhones/iPads in the house (6 in total) and one windows laptop all suffering delayed web page loading, yet amazon fire stick has not got any issues.

Any ideas?

Pheasant Surprise · Sep 19, 2018

...some random thoughts:

1. Some ISPs ‘cache’ frequently used web pages and sometimes the caching servers can get overloaded and be slower than directly accessing the ‘real’ thing

2. The ISP is somehow or another bandwidth throttling, traffic shaping or limiting your connection throughout, perhaps at busy/peak times or if you’ve gone over a threshold.

3. There is too much ‘contention’ at the FTTC cabinet, beacause it’s at capacity, and your experiencing delays because the up-stream connection back to the core network is maxed out

4. There is congestion in the ‘core’ network of the ISP.

D14 · Sep 20, 2018

Pheasant Surprise said:
...some random thoughts:

1. Some ISPs ‘cache’ frequently used web pages and sometimes the caching servers can get overloaded and be slower than directly accessing the ‘real’ thing

2. The ISP is somehow or another bandwidth throttling, traffic shaping or limiting your connection throughout, perhaps at busy/peak times or if you’ve gone over a threshold.

3. There is too much ‘contention’ at the FTTC cabinet, beacause it’s at capacity, and your experiencing delays because the up-stream connection back to the core network is maxed out

4. There is congestion in the ‘core’ network of the ISP.

It’s not time specific though for example right now at 3.16am (can’t sleep) it’s quite bad taking 20-30 secs to load a page, yet at 7pm at night when you’d expect heavy traffic it’s fine.

airband1 · Sep 21, 2018

D14 said:
Recently changed from Sky to BT for broadband. The last month of the Sky contract we started to notice delayed loading of web pages even though the line speed was testing at 6-10mb which is what it’s always been as we live away from the farm yard so are on the outskirts of a local town. Didn’t bother saying anything to Sky as we were moving supplier. BT was turned on and now 6 weeks later we are suffering the same thing. BT have tested the line numerous times and can’t find an issue. The BT wholesale test page also shows me no issues.

I’ve got two neighbours on BT with the same issue, but then 2 more with no issue. Also Talk Talk neighbour is fine.

I’ve tried new filters and even had a telecoms friend to test my internal house wires which are fine.

It’s mainly iPhones/iPads in the house (6 in total) and one windows laptop all suffering delayed web page loading, yet amazon fire stick has not got any issues.

Any ideas?

I know it sounds simple, but have you tried installing and using a different browser on the affected machines?

manhill · Sep 22, 2018

Don't Sky and BT both use Openreach equipment? If sync speed is good it sounds like the data is being slowed between the exchange and the Internet.
I kept a wired connection between the laptop and hub to counter BT claims that too many things using wifi were causing the problem.
By the way, don't let BT bs you into accepting that sync speed is the same as download speed if you think they're not meeting their contracted guaranteed minimum speed.
It's another trick they try on.

D14 · Sep 22, 2018

manhill said:
Don't Sky and BT both use Openreach equipment? If sync speed is good it sounds like the data is being slowed between the exchange and the Internet.
I kept a wired connection between the laptop and hub to counter BT claims that too many things using wifi were causing the problem.
By the way, don't let BT bs you into accepting that sync speed is the same as download speed if you think they're not meeting their contracted guaranteed minimum speed.
It's another trick they try on.

Problem is the line test comes back within the contract speeds so I’m stuck.

D14 · Sep 22, 2018

airband1 said:
I know it sounds simple, but have you tried installing and using a different browser on the affected machines?

Yes on the laptop both google and explorer but both the same.

hollister · Sep 22, 2018

Have you tested both wired and wireless speeds. I found the wireless speed was dropping to snail pace but wired would be fine. So now looking for a 3rd party router as I have suspicions about the free router as the year contract has elapsed.

Pheasant Surprise · Sep 23, 2018

hollister said:
Have you tested both wired and wireless speeds. I found the wireless speed was dropping to snail pace but wired would be fine. So now looking for a 3rd party router as I have suspicions about the free router as the year contract has elapsed.

Good point.

It’s only worth testing your broadband connection with a wired connection directly into the back of the router.

There could be loads of other issues with WiFi (single or multiple access points) which impact performance - so you must take WiFi out of the equation.

Timbo · Sep 23, 2018

hollister said:
Have you tested both wired and wireless speeds. I found the wireless speed was dropping to snail pace but wired would be fine. So now looking for a 3rd party router as I have suspicions about the free router as the year contract has elapsed.

What router have you got

hollister · Sep 23, 2018

At the moment just the standard ee brightbox 2. But looking at 3rd party routers like ASUS 111905 DSL-AC68U AC1900 https://www.amazon.co.uk/dp/B00O27PHGY/ref=cm_sw_r_cp_apa_PQ5PBbZT2DRWR

But not decided yet.

manhill · Sep 25, 2018

Pheasant Surprise said:
...some random thoughts:

1. Some ISPs ‘cache’ frequently used web pages and sometimes the caching servers can get overloaded and be slower than directly accessing the ‘real’ thing

2. The ISP is somehow or another bandwidth throttling, traffic shaping or limiting your connection throughout, perhaps at busy/peak times or if you’ve gone over a threshold.

3. There is too much ‘contention’ at the FTTC cabinet, beacause it’s at capacity, and your experiencing delays because the up-stream connection back to the core network is maxed out

4. There is congestion in the ‘core’ network of the ISP.

Imagine the ructions if electricity suppliers provided the same quality of service.

Pheasant Surprise · Sep 25, 2018

manhill said:
Imagine the ructions if electricity suppliers provided the same quality of service.

Indeed. If I can however see both sides of the argument....I could get you a perfect un-contended leased line connection on fibre but would you be willing to pay £££ for it?

The phone network was built for carrying crippled voice at 3Khz bandwidth. We are now trying to shoehorn tens or more megabits of data down a distribution network that was never designed for it many, many decades ago. Copper unfortunately is really shite for transmitting data any distance.

Optical and 4G/5G really is the future.

Obviously not available or cost effective for all by any stretch though.

manhill · Sep 25, 2018

ADSL is a brilliant solution to getting high speed data on copper but where is the weak point if a copper test gets > than 1Mbps sync speed and the download speed is only 320K or so?

Random broadband issue

D14

Member

Pheasant Surprise

Member

D14

Member

airband1

New Member

manhill

Member

D14

Member

D14

Member

hollister

Member

Pheasant Surprise

Member

Timbo

Member

hollister

Member

manhill

Member

Pheasant Surprise

Member

manhill

Member

SFI - What % were you taking out of production?

0 %

Up to 25%

25-50%

50-75%

75-100%

100% I’ve had enough of farming!

May Event: The most profitable farm diversification strategy 2024 - Mobile Data Centres

Share this page