Broadband speed

[Exfarmer]

Is it just me or is everyone facing huge broadband speed issues at the moment.
It only seems to be certain sites though, TFF is going fine but many sites such as the BBC seem to be not working or taking minutes.

 

[D14]

Is it just me or is everyone facing huge broadband speed issues at the moment.
It only seems to be certain sites though, TFF is going fine but many sites such as the BBC seem to be not working or taking minutes.

Yes I would go along with that and in particular the bbc site is bad. I have a friend who's a telecoms engineer and he's looked at our lines as well as popping up a pole and I think we are going to look at bonding for here. We can get 3-4mb download but it varies considerably so bonding 4 lines together is an option which I am told will double the current monthly cost but get rid of all the issues. Rural broadband is just generally poor.

 

[Big Blue Yonder]

same here, our exchange went superfast last year and while the village gets 40+mbs we dropped from 1.2 to 0.7 and often lower. Quite often when trying to browse we go to website ie BBC then click on internal link to say sports page and boom ''this page can not be displayed''. I spent 3 hours last week with BT trying to get it sorted they keep saying that there is no line problem must be me, but my two nearest neighbours are having the same issue. Told BT today that my contract is for a minimum of 1mb( even that is a joke) and they have now been below that for 2 months and that I want to cancel contract, they keep threatening to add cancellation charges I would love to go to court over this as I think BT would get laughed out, wanting me to stay in a contract that produces anywhere form 0.0mbs to 0.7mbs in a day, took me 5 days to get my vat return done as the pages kept dropping out. Got an email from NFUS this week about satellite broadband, its appears that my post code is one of the preapproved for a voucher to get satellite £350 covers the hardware and set up and £29.95 gets me up to 30mbs speed, my goodness I might even be able to watch movies, u- tube videos and the kids( and me) would not feel like second class citizens when their mates post stuff and they can not watch if only BT would play ball and let me go but trying to get an answer out of them is almost impossible and I can not get through to a UK based resolution team YET

 

[Old Boar]

Write to this guy - Email[email protected] and tell him that as BT has broken the contract, not only do you want to cancel, but you would like compensation to enable you to get a decent connection. I did and he replied by the next day, even though it was a Saturday.

 

[Big Blue Yonder]

Write to this guy - Email[email protected] and tell him that as BT has broken the contract, not only do you want to cancel, but you would like compensation to enable you to get a decent connection. I did and he replied by the next day, even though it was a Saturday.

Thank for that email address I will get on to him and see if we can get this resolved

 

[Happy hillbily]

same here, our exchange went superfast last year and while the village gets 40+mbs we dropped from 1.2 to 0.7 and often lower. Quite often when trying to browse we go to website ie BBC then click on internal link to say sports page and boom ''this page can not be displayed''. I spent 3 hours last week with BT trying to get it sorted they keep saying that there is no line problem must be me, but my two nearest neighbours are having the same issue. Told BT today that my contract is for a minimum of 1mb( even that is a joke) and they have now been below that for 2 months and that I want to cancel contract, they keep threatening to add cancellation charges I would love to go to court over this as I think BT would get laughed out, wanting me to stay in a contract that produces anywhere form 0.0mbs to 0.7mbs in a day, took me 5 days to get my vat return done as the pages kept dropping out. Got an email from NFUS this week about satellite broadband, its appears that my post code is one of the preapproved for a voucher to get satellite £350 covers the hardware and set up and £29.95 gets me up to 30mbs speed, my goodness I might even be able to watch movies, u- tube videos and the kids( and me) would not feel like second class citizens when their mates post stuff and they can not watch if only BT would play ball and let me go but trying to get an answer out of them is almost impossible and I can not get through to a UK based resolution team YET

Don't bother with satellite broadband, you run out of data very quickly, few of my friends had it installed with a welsh assembly grant, and its not the savior they though it was.

 

[Irish Bob]

On a related subject, we had speed and huge availability issues with BT who were useless. Now with BT Business, speed about the same but consistent. Aialability had not been a problem so far.

 

[joe soapy]

Ours is often affected by the weather, Had furious words with various engineers. Eventually had one who was determined to find the fault.
He determined that it was an earth fault in the house sending spikes into phone line.
Simple to test using a battery and inverter to run router and computer temperary

 

[Old Boar]

The Welsh Gov is paying BT to roll out "superfast" broadband. The end date for this was last summer. I have been promised this for over 4 years and am still waiting. But the quote from BT yesterday really made my blood boil.

BT said people needed to upgrade their services to access superfast speeds.


Superfast Cymru means speeds of 24Mbps plus are now available in about nine out of every 10 homes and businesses in Wales, a spokesman said.


A BT spokesman said the focus on average download speeds was "disappointing" as Wales had better coverage than any other devolved nations following the roll out of Superfast Cymru.


"What this report does highlight to us is that more families and businesses now need to make the most of this new technology and upgrade their services if they want faster internet speeds," he said.

Now it would not matter what I did to my services as superfast is not available. Unless you live where cable is available, speeds are usually less than a meg, so I have no idea where they got the 9 out of 10 from. I just hate it when they blame their incompetence on their customers!

 

[Big Blue Yonder]

Don't bother with satellite broadband, you run out of data very quickly, few of my friends had it installed with a welsh assembly grant, and its not the savior they though it was.

I don't have many other options, intermittent 3g/4g signal, no wireless service provider in the area so satellite is all that is left but yes I am concerned about downloads as it is expensive enough without either being cut off or bigger bills

 

[Big Blue Yonder]

Had the chance to try the EE mobile broadband router on two weeks ( as ee said its the consumer act if you don't like it return it in two weeks and the contract will be cancelled) plugged it in came up with a weak signal and I thought here we go same old but no having been doing speed checks and its anywhere between 32 and 49mbs and to think my last one with BT was 0.48. so will see how this mobile router goes over the next fortnight certainly more expensive but seems a steady speed so might be able to do spf online without signal dropping out