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Told off by the bank
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<blockquote data-quote="Dry Rot" data-source="post: 8213741" data-attributes="member: 4505"><p>I was with the Bank of Scotland for 40 years. I changed when it was clear the BoS were tring to force me to use online banking. Not one word of thanks for being a customer for all that time. Moved back again after a decade or so when the local branch of the Royal Bank of Scotland closed. No bank statements after the move. I'm deaf so I don't do phones. </p><p></p><p>I wrote two letters, both delivered by hand but after hours. Both ignored. Finally, my patience snapped and I phoned them (yes, I can when riled!). Apparently, they can't read and write any more. Customer service is virtually absence. I had to go through a remote sub-office somewhere. I've heard First Direct are good and initial contact has been promising, but it is all online which I am suspicious of. (Yeah, I know, but I'm old with twitchy fingers). Any thoughts? At least they seem to employ humans.</p></blockquote><p></p>
[QUOTE="Dry Rot, post: 8213741, member: 4505"] I was with the Bank of Scotland for 40 years. I changed when it was clear the BoS were tring to force me to use online banking. Not one word of thanks for being a customer for all that time. Moved back again after a decade or so when the local branch of the Royal Bank of Scotland closed. No bank statements after the move. I'm deaf so I don't do phones. I wrote two letters, both delivered by hand but after hours. Both ignored. Finally, my patience snapped and I phoned them (yes, I can when riled!). Apparently, they can't read and write any more. Customer service is virtually absence. I had to go through a remote sub-office somewhere. I've heard First Direct are good and initial contact has been promising, but it is all online which I am suspicious of. (Yeah, I know, but I'm old with twitchy fingers). Any thoughts? At least they seem to employ humans. [/QUOTE]
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Told off by the bank
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