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what grinds your gears
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<blockquote data-quote="DrWazzock" data-source="post: 4133914" data-attributes="member: 2119"><p>I am considering taking it to trading standards. At every stage they asked my wife how to proceed. Fuel injection systems and the analysis of fault codes aren't really my wife's area of expertise but now they come back at us and blame us for wasting money because my wife agreed to them proceeding with their recommended course of action.</p><p></p><p>First they suggested they test the injectors so they removed them and sent them away. All good apparently. Then they suggested the EDU should be replaced as that would therefore be the source of the fault. So another £1100 spent and lo and behold the warning still appears. I suggested they might have been wrong to replace the EDU but they say the fault code pertained to the EDU and we agreed to its replacement. We have no way way of knowing what the fault code pertained to so can't really argue with them, though the fact the warning is still appearing after the fitting of a new EDU, suggests that they wasted our money fitting this part. Now they want to fit a completely new set of injectors and as usual are asking us to make the decision even though they are the people with the analysis equipment and software, supposedly the expertise and experience. I wouldn't be surprised if this doesn't clear the fault either. Completely unacceptable service IMO. I don't think they are deliberately ripping us off. They just seem clueless as to what the source of the fault is. The flashier the garage the worse the knowledge as far as I can see.</p></blockquote><p></p>
[QUOTE="DrWazzock, post: 4133914, member: 2119"] I am considering taking it to trading standards. At every stage they asked my wife how to proceed. Fuel injection systems and the analysis of fault codes aren't really my wife's area of expertise but now they come back at us and blame us for wasting money because my wife agreed to them proceeding with their recommended course of action. First they suggested they test the injectors so they removed them and sent them away. All good apparently. Then they suggested the EDU should be replaced as that would therefore be the source of the fault. So another £1100 spent and lo and behold the warning still appears. I suggested they might have been wrong to replace the EDU but they say the fault code pertained to the EDU and we agreed to its replacement. We have no way way of knowing what the fault code pertained to so can't really argue with them, though the fact the warning is still appearing after the fitting of a new EDU, suggests that they wasted our money fitting this part. Now they want to fit a completely new set of injectors and as usual are asking us to make the decision even though they are the people with the analysis equipment and software, supposedly the expertise and experience. I wouldn't be surprised if this doesn't clear the fault either. Completely unacceptable service IMO. I don't think they are deliberately ripping us off. They just seem clueless as to what the source of the fault is. The flashier the garage the worse the knowledge as far as I can see. [/QUOTE]
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what grinds your gears
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