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what grinds your gears
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<blockquote data-quote="betweenthelines" data-source="post: 7121482" data-attributes="member: 45282"><p>Bought a used car two months ago and received to 2 Parking fines (PCN's) from London area shortly afterwards-I live on the Devon/Cornwall border. Reported to police as a cloned number plate-been stopped by the local police twice since then-no problem, the boys in blue are doing there job.</p><p></p><p>So, I've appealed the two PCN's. Got a letter from Dagenham & Redbridge today saying the fine has now been increased by 50% and threatening Court action if not paid within 14 days. Rang them to ask why my appeal,-- which included a printout of my firm's staff car park VNPR system logging my vehicle into their car park in Cornwall 1 hour before the alleged offence took place-- had been refused. Conversation they goes like this:</p><p></p><p>Did you appeal on line?</p><p></p><p>No, sent a letter, with the evidence of being 250 miles away at the time in question</p><p></p><p>Why didn't you appeal on line, most people do?</p><p></p><p>I sent an appeal form with hard copies of the evidence, can you tell me why the appeal was rejected?</p><p></p><p>There's no Appeal on our system, when did you post it?</p><p></p><p>12 days ago, ten days before the Appeal deadline.</p><p></p><p>Well, we probably haven't looked at it yet ,don't you know lots of people are working from home because of Covid? (heavy sarcastic tone) You should have appealed on line.</p><p></p><p>Yes, I am working from home. If you are having trouble processing appeals, why do you not extended the deadline rather than increase the fine and threaten Legal action? </p><p></p><p>That's the way it's done, you'll get another Notification and you can appeal again.</p><p></p><p>Why don't you read the Appeal I've already submitted?</p><p></p><p>I've told you, you'll have to Appeal again.</p><p></p><p></p><p></p><p></p><p></p><p>So, I'm being threatened with a fine for an offence I can prove I didn't commit, but it's my fault because I followed the Appeal process they outlined-but not in the way they like. No "sorry" or "we will look into it" just the implication that it's my fault because I should have known they'd like an email.</p></blockquote><p></p>
[QUOTE="betweenthelines, post: 7121482, member: 45282"] Bought a used car two months ago and received to 2 Parking fines (PCN's) from London area shortly afterwards-I live on the Devon/Cornwall border. Reported to police as a cloned number plate-been stopped by the local police twice since then-no problem, the boys in blue are doing there job. So, I've appealed the two PCN's. Got a letter from Dagenham & Redbridge today saying the fine has now been increased by 50% and threatening Court action if not paid within 14 days. Rang them to ask why my appeal,-- which included a printout of my firm's staff car park VNPR system logging my vehicle into their car park in Cornwall 1 hour before the alleged offence took place-- had been refused. Conversation they goes like this: Did you appeal on line? No, sent a letter, with the evidence of being 250 miles away at the time in question Why didn't you appeal on line, most people do? I sent an appeal form with hard copies of the evidence, can you tell me why the appeal was rejected? There's no Appeal on our system, when did you post it? 12 days ago, ten days before the Appeal deadline. Well, we probably haven't looked at it yet ,don't you know lots of people are working from home because of Covid? (heavy sarcastic tone) You should have appealed on line. Yes, I am working from home. If you are having trouble processing appeals, why do you not extended the deadline rather than increase the fine and threaten Legal action? That's the way it's done, you'll get another Notification and you can appeal again. Why don't you read the Appeal I've already submitted? I've told you, you'll have to Appeal again. So, I'm being threatened with a fine for an offence I can prove I didn't commit, but it's my fault because I followed the Appeal process they outlined-but not in the way they like. No "sorry" or "we will look into it" just the implication that it's my fault because I should have known they'd like an email. [/QUOTE]
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