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Farm Machinery
Machinery
Which dealers give good service and which don't
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<blockquote data-quote="Cowabunga" data-source="post: 7005029" data-attributes="member: 718"><p>It used to be fairly common. I remember back in the early 80's when a dealer had been paid to replace synchros and a clutch actuating rod, that I know of, there were probably far more, but never did them. When the synchros did go wrong, they already had the parts and had been paid for the job, but charged the farmer again for the repair work when it eventually failed, usually between 2000 and 3000 hours, which for the average farm in those days was between four and six years of age. The clutch rod was far more dangerous if it failed. They also did the same thing with a known issue with Subaru rear brakes, which locked up prematurely. </p><p></p><p>Nowadays it is far more difficult. Parts have numbers and are allocated to particular jobs and often stock parts are not allowed to be used for the warranty jobs. Every failed part has to be kept and inspected. One brand had an area service manager that would inspect the failed parts and would destroy them all with an angle grinder just to be sure they really had failed and would not be reused for a cheap repair of another machine.</p><p></p><p>Sometimes it really is to the customer's benefit that the dealer can cheat a bit. I'll always remember and never forgive Land Rover for sending a service manager to see my new Range Rover which had dangerously locking rear brakes. Many parts had already been changed and the dealer was at a loss to find the culprit. The prat from LR was demonstrated the issue and actually said they had already paid out too much on my vehicle [it had a weak clutch that slipped from the first day but the replacement lasted 100,000 miles of hard work] and washed his hands of it. This was on a premium vehicle less than six months of age!</p><p>The dealer principle, now deceased poor chap, had it back in and claimed for more work on another vehicle's warranty and after another attempt did sort it. They never found out which of the many parts they changed cured it and it was fine from then on. I love their vehicles but hate the LR company with a passion. That wasn't the first time I'd been let down by the arrogant twits.</p></blockquote><p></p>
[QUOTE="Cowabunga, post: 7005029, member: 718"] It used to be fairly common. I remember back in the early 80's when a dealer had been paid to replace synchros and a clutch actuating rod, that I know of, there were probably far more, but never did them. When the synchros did go wrong, they already had the parts and had been paid for the job, but charged the farmer again for the repair work when it eventually failed, usually between 2000 and 3000 hours, which for the average farm in those days was between four and six years of age. The clutch rod was far more dangerous if it failed. They also did the same thing with a known issue with Subaru rear brakes, which locked up prematurely. Nowadays it is far more difficult. Parts have numbers and are allocated to particular jobs and often stock parts are not allowed to be used for the warranty jobs. Every failed part has to be kept and inspected. One brand had an area service manager that would inspect the failed parts and would destroy them all with an angle grinder just to be sure they really had failed and would not be reused for a cheap repair of another machine. Sometimes it really is to the customer's benefit that the dealer can cheat a bit. I'll always remember and never forgive Land Rover for sending a service manager to see my new Range Rover which had dangerously locking rear brakes. Many parts had already been changed and the dealer was at a loss to find the culprit. The prat from LR was demonstrated the issue and actually said they had already paid out too much on my vehicle [it had a weak clutch that slipped from the first day but the replacement lasted 100,000 miles of hard work] and washed his hands of it. This was on a premium vehicle less than six months of age! The dealer principle, now deceased poor chap, had it back in and claimed for more work on another vehicle's warranty and after another attempt did sort it. They never found out which of the many parts they changed cured it and it was fine from then on. I love their vehicles but hate the LR company with a passion. That wasn't the first time I'd been let down by the arrogant twits. [/QUOTE]
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Which dealers give good service and which don't
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