Exactly. 2 sides to every story.Dealers often get named and shamed on here. Trouble is it’s a one sided story normally . Good dealers always win in the end and bad dealers don’t last very long if ALL they sell is farm machinery
Was this in the South West by any chance?When I worked at main IH dealer in the 70's it was common practice to put old trans fluid back into tractor but the customer would be charged for new ,also a starter motor would be repaired but then sprayed with black rattle can and charged out as fully reconditioned
But the thing is the customers did not know what went on
I remember phoning Ripon Farm Services late one Saturday afternoon about some parts, half expecting no one to answer. Was a bit surprised to be speaking to one of the directors - VERY impressed !