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Manflu Corner
Who's finding the NHS very hard work??????
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<blockquote data-quote="Goweresque" data-source="post: 3525574" data-attributes="member: 818"><p>The NHS is designed to be like this, because the only thing that decides whether any given person wants to give you good service is their own moral compass. It has zero customer feedback mechanism - if you are treated badly you cannot take your custom elsewhere in the way you would in the private sector, and the employees get paid regardless how well they treat their patients. Any organisation that has no mechanism for the customer to negatively affect the service provider by withdrawal of custom will inevitably be run for the benefit of the employees, and not the customers. Its only human nature - private employees don't do their jobs well because they are saints, they do them well because their continued employment depends on it. Remove that incentive, and standards rapidly slip. The NHS is a long way down this road.</p></blockquote><p></p>
[QUOTE="Goweresque, post: 3525574, member: 818"] The NHS is designed to be like this, because the only thing that decides whether any given person wants to give you good service is their own moral compass. It has zero customer feedback mechanism - if you are treated badly you cannot take your custom elsewhere in the way you would in the private sector, and the employees get paid regardless how well they treat their patients. Any organisation that has no mechanism for the customer to negatively affect the service provider by withdrawal of custom will inevitably be run for the benefit of the employees, and not the customers. Its only human nature - private employees don't do their jobs well because they are saints, they do them well because their continued employment depends on it. Remove that incentive, and standards rapidly slip. The NHS is a long way down this road. [/QUOTE]
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Who's finding the NHS very hard work??????
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