Hello
I'm about to commence a county court claim against this outfit, who sold me a tractor which was significantly mis-described. Does anyone else have any similar experiences with them?
Long story short, I enquired about a 2013 MF5410 early November 2023. I decided against progressing the enquiry (mainly because they had failed to mention in the advert that it had, had the clocks replaced!) but then a month or so later they call me out of the blue and ask me if I would be interested at a reduced price. I make an offer (£24.5k as opposed to the advertised £27.5k) on the specific basis the machine is supplied in full working order, i.e. I'm not expecting a shiny new tractor but everything must work as intended.
They agree and deliver it to me with faults including -
1) significant water ingress from the cab roof hatch due to badly corroded hinges - large amounts of water coming in whenever it rained.
2) seat collapsing (wiring fault)
3) heater controls inoperable
4) front loader grab inoperable (wiring fault and solenoid fault)
5) washer motor inoperable
6) 5 light/indicator bulbs out (yes 5!)
7) low engine oil
8) no door keys for the cab
9) hitch mirror cracked
10) radio inoperable - the water ingress had killed it
All issues reported to HRN immediately with a video showing the faults. No apology from HRN who have since shown absolutely no interest in rectifying any of the issues and claim I should have expected issues with it because they sold it to me at a price lower than initially advertised, which is complete BS as my offer was specifically on the basis it was in full working order and they accepted the offer on that basis.
It's a pain taking them to court but I think it's the right thing to do, particularly because of their fabricated claim to have reduced the price to reflect faults.
Anyone else had similar issues with this company?
I'm about to commence a county court claim against this outfit, who sold me a tractor which was significantly mis-described. Does anyone else have any similar experiences with them?
Long story short, I enquired about a 2013 MF5410 early November 2023. I decided against progressing the enquiry (mainly because they had failed to mention in the advert that it had, had the clocks replaced!) but then a month or so later they call me out of the blue and ask me if I would be interested at a reduced price. I make an offer (£24.5k as opposed to the advertised £27.5k) on the specific basis the machine is supplied in full working order, i.e. I'm not expecting a shiny new tractor but everything must work as intended.
They agree and deliver it to me with faults including -
1) significant water ingress from the cab roof hatch due to badly corroded hinges - large amounts of water coming in whenever it rained.
2) seat collapsing (wiring fault)
3) heater controls inoperable
4) front loader grab inoperable (wiring fault and solenoid fault)
5) washer motor inoperable
6) 5 light/indicator bulbs out (yes 5!)
7) low engine oil
8) no door keys for the cab
9) hitch mirror cracked
10) radio inoperable - the water ingress had killed it
All issues reported to HRN immediately with a video showing the faults. No apology from HRN who have since shown absolutely no interest in rectifying any of the issues and claim I should have expected issues with it because they sold it to me at a price lower than initially advertised, which is complete BS as my offer was specifically on the basis it was in full working order and they accepted the offer on that basis.
It's a pain taking them to court but I think it's the right thing to do, particularly because of their fabricated claim to have reduced the price to reflect faults.
Anyone else had similar issues with this company?
