BT Internet Blues

[Henery]

I have a year to go on a BT High speed ( not) broadband contract. We never get more than 15 meg and drops out regularly, several times a day.
Multiple engineer visits have solved nothing other than to confirm the internal ( our ) equipment is not at fault.
Anyone found a way to get out of the contract which is costing me the earth for a hopeless service, need to go wireless here to get a reliable service, so not BT.
Please don’t ask what I’m paying, I’m easily embarrassed ?

 

[Andy Nash]

Well good luck. I’ve just had a bill for a months high speed internet that wasn’t even connected!
We signed up to it only to get a call saying that “it’s not available at your address”. Not stopped them billing us though.

If they aren’t providing the service that they said they would, they are in breach of contract and therefore the contract should be null and void.

 

[Campbell]

I see you are still in contract, but try a call to BT and ask for the customer retention dept. Tell them you are moving on no matter what as the service is so poor, and see what they have to say....

 

[Lincs Lass]

Its more likely to be the exchange or the overhead cables ,,anything beyond 4 miles from an exchange ,the speed drops ,,saying that ,we have a lot of shops in town that have stupidly slow speeds and they are only half a mile from the exchange and using fibre cable

 

[Farfrae]

If you can get a 4g signal use that instead. I'm 8 miles from a mast down a narrow valley in Wales only copper wire here. Fitted an aerial and SIM router myself and now get 50-70 Mb/s down for £20 a month unlimited, rock solid connection even in bad weather. Full details on my blog here.

 

[Goweresque]

You need to look at your contract. You may be able to cancel the contract if they are not keeping up with the quoted download speeds.

https://www.bt.com/help/broadband/l...-expected-stay-fast-guarantee-or-minimum-broa

 

[Hindsight]

Be patient. Have no fear. Boris is on the case. Be top hole in a jiffy. If you have voted for Jeremy would have been free.

 

[del_boy]

If you can get a 4g signal use that instead. I'm 8 miles from a mast down a narrow valley in Wales only copper wire here. Fitted an aerial and SIM router myself and now get 50-70 Mb/s down for £20 a month unlimited, rock solid connection even in bad weather. Full details on my blog here.

Just read your blog, very interesting. How much did your antenna cost?
We've been waiting over 12months to get a phone line connected from bt and still waiting, have been billed every month for it aswell even though we have nothing, we do get refunded each time after a 20min phone call then nxt month same again. Bt and open reach are a complete shower of sh!t.
We've looked into an external antenna but the company want 800 to supply and install but we still need a mobile phone provider/ contract on top of that so starts to get expensive. Currently have a mobile dongle but its not very realiable

 

[david ll]

Keep a record of dropouts and poor speed tests then ring BT and tell them they have broken the contract.

 

[Still Farming]

Ours started playing up too lately, We wonder if it is coincidence their trying to sell /promote Halo for an additional £3 month?
Hope not at paying well over the odds after listening to Martin Lewis money show on tv the other night and great fast deals about and line rental for well under £20 month apparently???

 

[willie waver]

is 15 meg considered slow? mine is only around the 3 mark

 

[Wheatland]

We get 4 mb/s down the phone line here with no prospect of fibre so we’ve had Airband for about a year. They quote 30mb and it costs about £40/ month. It’s not faultless but better than BT

Home - Black Friday 2024

Home - Black Friday 2024

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[Still Farming]

is 15 meg considered slow? mine is only around the 3 mark

Speedchecker websites help possibly too

 

[Highland Mule]

is 15 meg considered slow? mine is only around the 3 mark

I was paying about £70 a month for 1.5mbps until earlier this year.

 

[Pistonbroke]

is 15 meg considered slow? mine is only around the 3 mark

Mine is more like 0.8 to 1.0 My brother in law lives in Bristol with top spec fibre and at peak time ,his is slower than mine because of the number of users

 

[feilding]

A lot of people would love to get 15 meg,. I'm lucky getting 5,. A lot of places I know only get 0.5 - 0.9 on a good day,. My 5 meg runs a phone/ laptop/ tablet/ smart TV. So why is 15 a problem, I'm just curious,. My garage I use is a mot testing station and has less than 2 meg.

 

[DaveGrohl]

BT are a f ing embarrassment to the country. We got shot a few years ago after a horrendously drawn out period of trying to get them to do anything at all to rectify our shocking "broadband". I managed to get an e-mail address of someone within BT who dealt with unhappy customers and sent him an e-mail. He phoned me within a day and kicked ass to investigate our shocking expensive service, even though I'd told him there was absolutely no way we were staying with BT. He refunded us quite a bit of money and was hugely apologetic and hoped we might return one day. It's not the people within BT that are cr@p it's the organisation.

We've been on line of sight wireless since then and it's been superb. Started on 10Mb and recently got moved onto a new antenna and getting 20Mb with no limits or slow periods for a huge saving over BT's sh1tty service. Do whatever you have to to get out but DO NOT stay no matter what they promise.

 

[Formatted]

What everyone forgets is BT is your internet company but the infrastructure is provided by Openreach, your issue is with them and change of supplier won't change that.

 

[steveR]

I have a year to go on a BT High speed ( not) broadband contract. We never get more than 15 meg and drops out regularly, several times a day.
Multiple engineer visits have solved nothing other than to confirm the internal ( our ) equipment is not at fault.
Anyone found a way to get out of the contract which is costing me the earth for a hopeless service, need to go wireless here to get a reliable service, so not BT.
Please don’t ask what I’m paying, I’m easily embarrassed ?

Genuine question. Overhead or underground to the farm?

I ask as we had issues for many years with our BB performance. (at two properties served by a mainly 6 core U/G armoured cable) my provider (Telecoms and BB) tried with little joy to get Openreach to act or even react...

Then, I rented out my old property and the new Tenants had been promised super mega fast 50meg service by BT as they had received at their previous property. Ho bloody Ho. The tenant kicked off and demanded a rebate and a new Contract for the low performance service.... Around 5meg. BT refused....

So then BT escalated it big time with OR who sent out a series of Engineers starting with Bill the Apprentice and up to the regional troubleshooting expert. They had no idea what cables were in place or even that the lines were put underground 25 years ago as the old OH wires had been shot out so many times!!! First lads found a problem but couldnd say waht and said it wasn't serious. I then got involved and brought my wealth of experience to the investigations!! Long and short was it was ...guess what... an intermittent fault. I showed them all the joints and connections from the main road and 3 or 4 were replaced inspite of no actual problems being actually identified.

Head troubleshooter started doing some more work and checked both properties and did some tweaking internally for teh Tenant and in the end got us both up to around 20 meg on a good day with a following wind. Gut instinct was that it was old, poor and corroded connections on all the joints. One UG joint showed some evidence of water damage too...

I was going to go airband, but they also have contention issues locally, so I have stayed with my company for the time. for less money and generally a better performance. The Tenant stopped with BT I believe...

Sadly, 4G is not an option, but thios may change in the future, but will require a good external antenna to give even a sniff of such a signal at present!!

 

[Pistonbroke]

Genuine question. Overhead or underground to the farm?

I ask as we had issues for many years with our BB performance. (at two properties served by a mainly 6 core U/G armoured cable) my provider (Telecoms and BB) tried with little joy to get Openreach to act or even react...

Then, I rented out my old property and the new Tenants had been promised super mega fast 50meg service by BT as they had received at their previous property. Ho bloody Ho. The tenant kicked off and demanded a rebate and a new Contract for the low performance service.... Around 5meg. BT refused....

So then BT escalated it big time with OR who sent out a series of Engineers starting with Bill the Apprentice and up to the regional troubleshooting expert. They had no idea what cables were in place or even that the lines were put underground 25 years ago as the old OH wires had been shot out so many times!!! First lads found a problem but couldnd say waht and said it wasn't serious. I then got involved and brought my wealth of experience to the investigations!! Long and short was it was ...guess what... an intermittent fault. I showed them all the joints and connections from the main road and 3 or 4 were replaced inspite of no actual problems being actually identified.

Head troubleshooter started doing some more work and checked both properties and did some tweaking internally for teh Tenant and in the end got us both up to around 20 meg on a good day with a following wind. Gut instinct was that it was old, poor and corroded connections on all the joints. One UG joint showed some evidence of water damage too...

I was going to go airband, but they also have contention issues locally, so I have stayed with my company for the time. for less money and generally a better performance. The Tenant stopped with BT I believe...

Sadly, 4G is not an option, but thios may change in the future, but will require a good external antenna to give even a sniff of such a signal at present!!

I am the last house on the line 8km from the exchange and the only way to get a landline was to put 850m of underground in myself. Engineers always say they are amazed it works as well as it does and there's no way to get fibre. No mobile signal at the house either