- Location
- somerset
had some way out results in October, cost us our bonus, so we are having a go, monthly reading 168.
So, as this occurred while nml was out, and results were manually typed into e'mails, anyone else had a problem ?
Also same time, transport was having a blip, drivers not pushing wash button, and very random night collections, (not regular time, 11.00 pm)
Really pi##ng us off, as we know we have a problem, somewhere, and if we get a high reading, straight onto it, but as we didn't get our tank results for several pickups (we have every collection test) nml again, we didn't get the problem straight away.
We had this last year, spent £1,000's, and never got to the cause, just settled itself down, if we get a high result, we bomb clean everything, prewash, post dip , tank, plant etc. But nothing to say the cause. This time our vets have contacted someone highly specialised, previously we have used QMN, who are mean't to be good.
But, what surprised me, one of the first things he suggested to do, was install a camera over the tank, even though we are auto sampled ! So if anyone else has had problems, same time as nml were having their problems, please answer. I am certain nml would not guarantee oct results, at the moment, we have agreed November results will not reflect oct, so, only 1 month loss, if we get no satisfaction, I am tempted to ask a solicitor to write to nml, to ask if they stand by oct results. And if they won't, I reckon we should have £1,900 due !!
So, as this occurred while nml was out, and results were manually typed into e'mails, anyone else had a problem ?
Also same time, transport was having a blip, drivers not pushing wash button, and very random night collections, (not regular time, 11.00 pm)
Really pi##ng us off, as we know we have a problem, somewhere, and if we get a high reading, straight onto it, but as we didn't get our tank results for several pickups (we have every collection test) nml again, we didn't get the problem straight away.
We had this last year, spent £1,000's, and never got to the cause, just settled itself down, if we get a high result, we bomb clean everything, prewash, post dip , tank, plant etc. But nothing to say the cause. This time our vets have contacted someone highly specialised, previously we have used QMN, who are mean't to be good.
But, what surprised me, one of the first things he suggested to do, was install a camera over the tank, even though we are auto sampled ! So if anyone else has had problems, same time as nml were having their problems, please answer. I am certain nml would not guarantee oct results, at the moment, we have agreed November results will not reflect oct, so, only 1 month loss, if we get no satisfaction, I am tempted to ask a solicitor to write to nml, to ask if they stand by oct results. And if they won't, I reckon we should have £1,900 due !!