We've had a similar issue with the 1800 screen in our Bateman. Check the voltage the screen is receiving if it drops below 12V you will get a communication error. We ended up having a new wiring harness even though ours looks fine and this has solved the problem.
Lee
It's more than likely a power issues
How is it wired in direct to battery or
In a cigarette light plug
Also if it's a old style harness you may well have a problem with the wires about 6" back from the starfire plug were it gets corroded or break