STW and Water-Plus Meter problem!

[steveR]

I have been having a long standing argument with Water-Plus (who now do the billing for Severn Trent Water) following a screw up by an Estate Agent letting one of our properties this time last year. The dozy Clerk failed to read the notes stating that the property had a non-charged for water and sewerage supply, as it was one of 4 properties and the farm itself, all off the same mains supply. BUT the property being rented was most unusual, as it is the only one on mains sewage! The clerk notified Water-Plus that the account had changed and the new tenant suddenly had a massive bill...

The problem was that Water Plus had then also decided to bill the new account Tenant for a 100% return to the sewer charge, as the original agreement put in place when the property in question was built for a "return to the Sewer" charge of 20% had been "lost"...!

I have resolved the issue of the charging account details back in January, but not the correct charge for the dirty water charge.

I have being going around in circles with Water-Plus for 5 months, being fed lies and broken promises and threats of legal action... A bunch of charlatans..

During my latest call, I asked for it to be escalated as I have no faith in the CS personnel. During the escalation call it transpired that STW had informed Water-Plus that this services supplied where there is not 100% return to the sewer, should have a meter on the supply service which IS RETURNED. The customer to supply the meter and the reading... Not impressed that after 24 years, they suddenly change policy... And seriously not impressed that Water Plus were singularly unable to inform me of this... STW had also been telling porkies, as they stated that teh charge was based on a fixed cu quantity returned, which was totally untrue, but now, probably irrelevant!

I am sure I have seen some mention here on TFF of this matter and wondered if anyone has experience of arguing with STW (is it worth the effort) and what meter should be fitted? It appears to be a system open to abuse... I would think that all outside taps should be separate, as they do not go to sewer...

 

[Tarw Coch]

No experience of your particular problem but have had problems with Severn Trent/ water plus, you obviously know as well as I do what they’re like to deal with, all I can say is only communicate to them in writing and keep copies of everything, you may prefer email, I did everything recorded delivery.
It’s not easy and they will wear you down, I ended up paying them when they offered me a much reduced payment, probably more than I should have owed but I’d really had enough.
IIRC there is a Facebook group about problems with them, just can’t remem what it’s called.

 

[jackp]

Also mark any complaints official complaints, they told me my complaints were not complaints because i had not marked them official complaints , they are absolute bstd to deal with