Useless bt....

[paul&mandy]

No landline for over 2 weeks or broadband. One engineer been out said it's an under ground issue. Nobody been back despite keep calling there complaints line. Keep getting fobbed off be 24/48hrs. Latest says 5 days. It's our home line but also our business phone and Internet. Could be loosing work as our Vodafone is so bad here I had a boost box plugged in our broadband.
At wits end, any suggestions?

 

[llamedos]

Be polite, be concise and email [email protected] CEO of BT
and copy in [email protected] CEO of Openreach

 

[berisford]

No landline for over 2 weeks or broadband. One engineer been out said it's an under ground issue. Nobody been back despite keep calling there complaints line. Keep getting fobbed off be 24/48hrs. Latest says 5 days. It's our home line but also our business phone and Internet. Could be loosing work as our Vodafone is so bad here I had a boost box plugged in our broadband.
At wits end, any suggestions?

 

[paul&mandy]

Be polite, be concise and email [email protected] CEO of BT
and copy in [email protected] CEO of Openreach

Thanks I think that's a good idea. Wouldn't mind if they WILL fix it is 5 days but it's the fobbing of that's making us mad. Been calling every 2 days for almost 2 weeks.

 

[berisford]

If it is underground problem try checking the joint boxes in the manholes,had one which was full of water the seals sometimes leak and moisture gets in.

 

[Scholsey]

No landline for over 2 weeks or broadband. One engineer been out said it's an under ground issue. Nobody been back despite keep calling there complaints line. Keep getting fobbed off be 24/48hrs. Latest says 5 days. It's our home line but also our business phone and Internet. Could be loosing work as our Vodafone is so bad here I had a boost box plugged in our broadband.
At wits end, any suggestions?

We have 3 fibre broadband connections to 3 different properties and 1 was cut off for 2 months the other 3 months because seem idiot cancelled it by mistake at BT! Got a claim going through for £6500 in losses and expenses! Had 19 engineer call outs and 40 hours on the phone to sort out!

 

[llamedos]

Thanks I think that's a good idea. Wouldn't mind if they WILL fix it is 5 days but it's the fobbing of that's making us mad. Been calling every 2 days for almost 2 weeks.

I do not know anyone who has not had success by emailing him.

If they are not told what is broken down the chain, they can not attempt to put it right.

I think @chaffcutter and @Rob Holmes a two of many who have gotten results from emailing them.

 

[Steevo]

Be careful of mentioning using a residential line for business as they will likely tell you that you should have a business line instead and then you'd have it fixed faster....

 

[Scholsey]

Be careful of mentioning using a residential line for business as they will likely tell you that you should have a business line instead and then you'd have it fixed faster....

Ours are business lines, made no difference what so ever.

 

[chaffcutter]

Yes quite true @llamedos it certainly got some action on our problem, had an email promise of action direct from the boss !

 

[Grassman]

At wits end, any suggestions?

Yes. Don't move to Plusnet!
I was without broadband for over three weeks. Terrible service!
Supposedly good thing is you get to speak to someone in Sheffield rather than India.
But the minimum queue time was 20 minutes and sometimes 50 minutes!

 

[yellow belly]

My father had problems last summer water in the under ground ducting took 3 call outs pia
Bt has got to big

 

[multi power]

It's not that difficult to get action out of BT, don't ring fault department, ring disconnection department, they ALWAYS get it sorted

 

[Formatted]

BT Business is what we've got, I pay £2.50 a month supplement for 48 hour critical cover, basically they'll fix a problem within that time frame. Worth looking at

 

[RAW24]

Be polite, be concise and email [email protected] CEO of BT
and copy in [email protected] CEO of Openreach

Would recommend this - We had problems transferring a line to a new property, was really getting to me, no departments would talk to each other and everyone blaming someone else. Emailed Gavin Patterson and within 5 mins had an email from his secretary saying it had been passed to the high escalation complaints team and very quickly resolved after that without a lot of hassle.

 

[Rob Holmes]

An email to the MD got the job moving in a couple of days! @llamedos

 

[Farfrae]

Yes. Don't move to Plusnet!

Plusnet are owned by BT

 

[Grassman]

Plusnet are owned by BT

They are yes. But they are trying to grow the business rapidly and havn't enough staff to cope.

 

[Old Boar]

I emailed Mr Patterson late one evening, and by 8 the next morning he replied and the problem was sorted that day. Even more impressive is that it was a Saturday.

 

[Steevo]

If only he/Mr Selley could sort out the fibre broadband (or even standard broadband for that matter!) setup!