Who pays the carriage.

[betweenthelines]

......another point would be that a 'quotation' is normally accepted to mean a fixed price,, not an 'estimate', a point worth making I think.

Exactly.

A Quote is just that, a quote for a stated (ie quoted) price

An estimate is a best guess that can vary

Pay what you were quoted




PS If you had to pay carriage, shouldn't the goods have been delivered direct to you? You don't pay "P & P" to get something delivered five miles away!


edited to add-in this case, what's the point of the dealership? You could have just bought online.

Shops on the news today complaining of loss of customer to the Web. No wonder when a "real" shop or dealership offers no benefit to the customer

 

[Dolomite]

Wrongly I didn't specify it wasn't urgent but also I didn't say it was. It came to just short of £500 with vat so not pennies with what was spent. Lesson learned I guess.

 

[7610 super q]

or better yet....


"The blades are £5 each, plus carriage of £15 on top from Browns to us".



My gripe with a situation like this.....I wouldn't mind paying the £15 carriage.....but why can't they courier it straight to me, rather than me having to then go and pick it up from the dealer.

This. The 30 mile round trip to the dealer to be told it's not in stock is bad enough....another 30 mile trip the next day or 2 to pick up the part is a bugger.
Should be able to phone up, and get it delivered direct in this day and age.

 

[milkloss]

Simple: buy online, the price is clear and you don't have to go to the stealer to pick it up.

 

[d williams]

Wrongly I didn't specify it wasn't urgent but also I didn't say it was. It came to just short of £500 with vat so not pennies wmthag was spent. Lesson learned I guess.

If not wanting urgent ask for a stock order big savings can be made if no mention of carriage in quote the there should be no charge

 

[Dry Rot]

I'd be wanting to see the actual wording of the "quote" and agree absolutely with Betweenthelines. If I bought a Renault tractor, I wouldn't expect to have to pay for carriage from the factory in France (or where ever it is!) unless that was stated in the quoted price. But the English language can be a fickle thing. Words can mean different things. That's why there aren't many poor lawyers!

 

[fergie35]

If the parts are sourced as a special order you would normally have to pay the carriage, to avoid it you would have to wait for them to come as part of a stock order, which will only be usual if they are main dealers for the make you are ordering for, JD dealers do this I know.

Indeed. If we are a stockholder for a particular brand, we most likely have free carriage with them. If we order in something from a non main/stocked franchise then we charge carriage extra on any order as charged to us. How would you build £15 carriage into say 2 blades at £5 each? they would look pretty daft at £12.50 each I would think. In a lot of cases we don't know the carriage from supplier upfront either, they send item and we pass the carriage charge across at cost to us when we receive the invoice. Itemised so clear to see. @Brisel Hope that answers your question.

 

[Dry Rot]

Indeed. If we are a stockholder for a particular brand, we most likely have free carriage with them. If we order in something from a non main/stocked franchise then we charge carriage extra on any order as charged to us. How would you build £15 carriage into say 2 blades at £5 each? they would look pretty daft at £12.50 each I would think. In a lot of cases we don't know the carriage from supplier upfront either, they send item and we pass the carriage charge across at cost to us when we receive the invoice. Itemised so clear to see. @Brisel Hope that answers your question.

Not much is etched into my brain these days but I do recall my solicitor telling me, "You cannot be bound by the terms of a contract of which you have no prior knowledge". Just an aside and not seeking to score points.

 

[Steevo]

Wrongly I didn't specify it wasn't urgent but also I didn't say it was. It came to just short of £500 with vat so not pennies with what was spent. Lesson learned I guess.

£500 could almost be a stock order in itself depending on the manufacturer. I can't imagine they order large volumes from Browns on a regular basis as such.

You never know, they may have even tacked a few other peoples smaller orders on to yours, to enable them to build a worthwhile order.

 

[Steevo]

Imagine a world with one big Amazon style warehouse, stocking parts for all brands across the spectrum as well as non agricultural items also (forklift parts, truck parts, garden machinery, maybe even car parts or anything!) Some fast moving (and stocked numerouslt) others less so and stocked sparsely.

£99 a year membership fee. Any part ordered delivered to your door on a next day basis. Returns no problem also.

Amazon Prime for agriculture!

Imagine the layers of cost taken out of the system that are currently replicated time after time by each brand having warehouses of parts, dealers stocking parts etc.


Don’t get me wring, dealers still have their place for fast moving parts on a same day basis. But being sensible about it, there are now so many models of tractor as current ranges span 30hp to 400hp, but refinements are made to models each year, plus a whole new model every 4 years or so with few parts kept the same. It’s impossible for dealers to stock all parts....and if they do they need a decent margin to warrant carrying such obscure parts.

That said, how many Amazon warehouses/distribution centres are there now? 20?
Imagine a “click and collect” service. Same price as “next day”, but order online and it’s at the counter by the time you get there.

 

[Dave W]

I'd be wanting to see the actual wording of the "quote" and agree absolutely with Betweenthelines. If I bought a Renault tractor, I wouldn't expect to have to pay for carriage from the factory in France (or where ever it is!) unless that was stated in the quoted price. But the English language can be a fickle thing. Words can mean different things. That's why there aren't many poor lawyers!

Interestingly when I bought my new Dmax there was £500 (built into the price) delivery to the dealers forecourt. I’d have fetched it myself on trailer for that much!!

 

[Hayman]

I'll not name the dealership.

Last week I ordered some Browns aerator blades at £x per blade plus vat. I then ordered 50, 48 for the machine and two spare. I picked them up Monday and never thought anything to it and paid up. I got home to realise I've being charged £15 carriage.

A quick call to my rep and he wasn't sure where it came from and would chase it up. I've then had a email today from him saying it was the carriage for Browns to the dealers.

Now I'm not used to fancy dealerships as usually bought from farmers, dispersal sales or made my own etc. Now the email I got my quote in made no mention of this and neither did any reply I had from them after confirming my order.

Surely they should pay and stand any charges in spares for brands then sell or build it into the price before hand. After all I wouldn't pay delivery to their yard for a implement I'd be buying otherwise I'd go pick it up myself.

I know it's only £15 but it the principal. I'm I wrong for thinking they have no right to charge this or shouldn't or am I stuck in the dark ages.

Thanks

Hi there, I'm looking for blades for a brown's aerator, how much were they?

 

[fieldfarmer]

Hi there, I'm looking for blades for a brown's aerator, how much were they?

Probably gone up a bit in the last two and a half years since the op bought his.