Worst, Best Companies, You Have Had The Misfortune To Deal With?

[Sonoftheheir]

Calor Gas by miles!

 

[capfits]

Best the vast majority of local suppliers, straightforward and no nonsense.
Worst SSE Energy/OVO bills are works of fiction, customer service is only possible to reach in a reasonable time scale if you phone on the dot the minute the lines open (8:30 am if interested)
Misinformation they put out is shocking.
Contract time I will phone customer services of preferred suppliers to garner response times etc.
10 sec to get through to SSE/ OVO sales, 1hr 45 mins to get through to customer service recently.
Finally resolved yesterday 10 weeks after initial contact.

 

[capfits]

Calor Gas by miles!

Yeah Calor Debit your account prior to receiving invoice, somewhat against spirit of Direct Debit.

 

[Surgery]

BT Openreach end of , total and utter bunch of twunts

 

[Tompkins]

BT, BT, and BT....

 

[Farma Parma]

Deutz fahr uk

too be fair that whole business model has never been anything like what it was pre Italian lot got involved & the days of wateave the uk importer at the time.

 

[Farma Parma]

Worst.. Might get banned if i mention some names...
Best poss KV there tech team when they go the extra mile too help the customer makes a big difference.

 

[Fiacre]

Bad - British Telecom, British Gas, British Airways

Good - Our local water pump suppliers, 3-Core, who took our call at 0630 one morning last week that our dairy farm supply had failed, and had a new deep borehole pump in and pumping by 0915.

 

[Princess Pooper]

SSE one of the worst, were invoicing us estimated reads that they wouldn't admit were estimated, took months for them to get sorted. BT and British Gas both dreadful when I've had to deal with on Mum's behalf. Fortunately on the farm we don't deal with BT, that joy is left to Daisy Communications who are our phone provider. They have been pretty good until we had issues with the contract on a property being sold, then they let themselves down.

WaterPlus - not with them anymore - but if I disclose that my password for our portal included the letters from 'tossers' as an easy way to remember it, I think you get the picture.

Great service from lots of smaller suppliers / customers; F & S Energy excellent customer service, plus a good word for John Edwards from Nottingham who has been our refrigeration engineer for decades and spent a frustrating few hours with us on Christmas Day last year, happy to give him some stilton and Christmas cake and a few cans of beer to take home.

 

[Red Fred]

Best the vast majority of local suppliers, straightforward and no nonsense.
Worst SSE Energy/OVO bills are works of fiction, customer service is only possible to reach in a reasonable time scale if you phone on the dot the minute the lines open (8:30 am if interested)
Misinformation they put out is shocking.
Contract time I will phone customer services of preferred suppliers to garner response times etc.
10 sec to get through to SSE/ OVO sales, 1hr 45 mins to get through to customer service recently.
Finally resolved yesterday 10 weeks after initial contact.

Last time I phoned SSE to query their fictional estimated billing, I got fed up with trying and ended up camping by the phone with armchair, tea and snacks and the laptop to while away the whole afternoon if necessary rather than leave them with £4000 I didn't owe them for my shed meter. It's the one old fashioned meter I still have here and I'm convinced they are trying to bully me into changing it as they have started sending letters saying "You MUST have a smart meter- the fitter has it booked for 12th December, reply to confirm" but they have annoyed me so much I'm resisting them simply on principle as it is no way to treat loyal customers.
The whole idea of screwing loyal customers by giving huge discounts to newcomers is pretty shameful too, and most big companies seem to do it. The AA are an example.

 

[Rangie]

SSE/OVO are lying scumbags with zero Customer Service.

Fictional "estimated" readings pulled out of thin air, threats of installing a "Smart" Meter, allege denial of access to equipment for readings (it's outside, has been since the Hydro Board installed it 30 years ago), deny submission of meter readings via the Meterline despite quoting confirmation/receipt codes (they've since ceased giving confirmation codes).

Avoid at all costs for new-installs.

 

[teslacoils]

Scottish Power.
The last word in bullying customers for money that they do not owe, knowing that they have the power to issue default notices on your credit file, despite all the evidence to the contrary.
I shall die content, the day after I know they have gone bankrupt and not paid their customer services staff.

Yes, atrocious. Never dealt with a worse company.

 

[Lincsman]

The other side, (good service)

First Direct for banking, (more for private banking rather than business, AFAIK) You can ring on Xmas day.

Octopus for energy

 

[Bald Rick]

Any company that:

- gives me freebies
- demos on demand
- big discounts
- long payment terms at low interest

Good

and company not doing the above:

Bad

 

[nick...]

As it says, any one care to have a say? Id start the ball, rolling, toyota GB, product quite good, service, attitude, way below average? Now anyone in business, i would think would aim to be above average, but below? Many reasons for me saying that, ive bought 3 new hiluxs over the years, whever i buy another one, well if their attitude changes?

Yes they are pretty rubbish but their dealers are worse,ones I use in Norfolk are dreadfull.still waiting to look at a new 2.8 hilux and originally asked about 2 1/2 years ago but continually ignored.had a big discussion with md of company But he called me a liar.complained to Toyota but heard nothing.recently asked same dealer about a Land Cruiser but no idea if I will hear back.my spearhead batwing mower I bought earlier in the year only been used 4 times and washed after every use and all the stickers have come of.never had this with any other machine,ever.spoke to spearhead about it and they said they would sent a new sticker kit.that was probably 6 plus weeks ago and despite chasing I’ve not seen it.god knows what part supply is like.I’d expect spearhead are reading this so please get it sorted.
nick…

 

[Red Fred]

I generally have great service from all our local farm suppliers.
I thought Lycetts excelled themselves yesterday with the farm insurance coming up. I received an email to let me know that the agent I started with last year had moved on but a new lady would be taking over. She told me that she had noticed while passing the farm on the way home that we had a new tenant in one of our rental buildings and could I update the area and details to ensure the new policy is correct. I was most impressed as I hadn't got round to changing it yet and thought it showed great initiative,

 

[kiwi pom]

Sometimes i do wonder if its me? like example i phoned my local claas dealer 3 weeks ago, asking for a price to come, change oil on claas mowerconditioner, and show me how to change the blades, answer was leave it with me ill come back to you with a price? Bare in mind ive bought a new claas baler, about 5 years ago and a rake as well, and are on there system?

Not very good service.
If it's any help work on about 100 quid an hour from the time someone leaves the dealership to the time they get back, if they have a winter service rate it might be cheaper.
The manual should show you how to do those jobs, or you could hitch it up and take it there to save the callout.

 

[bovrill]

I used to deal with a big plant nursery the other side of Wickford . . .

(Only joking!)

 

[steveR]

stranger post
new one farmer who had to put up without a meter for 18 months he never complained at all. Well he did, when the meter reader realised the new meter was still reading zero as it had never been wired in

Winner!!!!

 

[jackp]

Water plus are not good considering they were created to give us a better customer service