Bosch Pro Warranty Claim.

[JeepJeep]

Drill Died this afternoon....

Anyone else sent stuff back to Bosch?... Straightforward no nonense or a nightmare?

It's FedEx they have collecting it so off to a good start... They're here all the time and preffered for incoming.

 

[JeepJeep]

Died Monday Afternoon.. FedEx Collected Tuesday morning.. Inspected/Fixed with new Module & Motor Wednesday Thursday.. With FedEx Thursday PM back here Friday morning.

Pleased with that.

 

[Downtrodden Dad]

You did a lot better than me. A few years ago I had a grinder went wrong and it took many phone calls and a lot of hassle to get it sorted. Put me off buying anything from them again.

 

[JeepJeep]

You did a lot better than me. A few years ago I had a grinder went wrong and it took many phone calls and a lot of hassle to get it sorted. Put me off buying anything from them again.

It was all registered on line at point of purchase.... Serial numbers Proof of Purchase they already had.. I thought it would of been harder. Pleasantly suprised.

Athough.. I did buy a Dewalt Drill and 2 5amp batteries whilst it was away..

Right Mix here now.

 

[Lazy Eric]

I have all Bosch 18v stuff, takes serious abuse, never had problems.
Don’t understand all this Milwaukee hype.

 

[Om352]

You did a lot better than me. A few years ago I had a grinder went wrong and it took many phone calls and a lot of hassle to get it sorted. Put me off buying anything from them again.

I have Bosch 18v grinder and drill. Bought an impact wrench which when registered qualified for a free battery which would be useful for the other tools as well. Despite trying to register online it would not accept either serial no or product code even though they were on both box and invoice. Trying to get through to Bosch UK (which deals with RoI) is frustrating to say the least and when I finally got to speak to a human they had no interest in resolving the issue. After a few more attempts I gave up. Bosch won,they sold a unit and kept their battery! Only because I have some of thier stuff already I wouldn't be buying again or be very gone on their customer service.

 

[Netherfield]

Sent a freezer back without problem, but, it was a known fault.

 

[Lazy Eric]

I have Bosch 18v grinder and drill. Bought an impact wrench which when registered qualified for a free battery which would be useful for the other tools as well. Despite trying to register online it would not accept either serial no or product code even though they were on both box and invoice. Trying to get through to Bosch UK (which deals with RoI) is frustrating to say the least and when I finally got to speak to a human they had no interest in resolving the issue. After a few more attempts I gave up. Bosch won,they sold a unit and kept their battery! Only because I have some of thier stuff already I wouldn't be buying again or be very gone on their customer service.

Get at em again! I bought a impact wrench , battery never came so I rung customer services and over the next 2 weeks they sent me 2 by mistake. Result .

 

[Om352]

Get at em again! I bought a impact wrench , battery never came so I rung customer services and over the next 2 weeks they sent me 2 by mistake. Result .

Good for you but I'm just fed up of calling and emailing and the dismissive attitude. If its that big a deal they can keep it.

 

[JeepJeep]

Evolution Warranty to the test next...

Mitre Saw rattling from the motor area. On wind down looks like the Blade is flapping or shaft off centre but cuts straight..... Spent ages getting it set up 100%

Not done much... Hard few days chopping 50mm Tube then it's been on nice light timber.

Phone Call Yesterday.... Asked for a Video..... Want it back.... Being Collected tomorrow.

Upto 10 day turn around.....

 

[JeepJeep]

Day 13 of them having it and not a murmur.