- Location
- Montgomeryshire
Was going to post this last week, but never got round to it.
I have had a Britmix automatic lamb feeder for a long time, probably close on 20 years, and have been very pleased with it. Last weekend we had a power cut, followed by an hour or so with much reduced voltage (lights were all dim). When I got out to the shed, I found the electrics had tripped out, and investigation showed it was the milk feeder that was tripping them. I narrowed the fault down to a solenoid the water valve, which had buggered itself up, presumably from the low V.
Being early on a Sunday morning, and knowing that Britmix have unpredictable working hours, I rang and left a message on the answerphone, asking them to ring back the next day if they were in the workshop (at Church Stretton, about 30 mins away). I had a phone call at about 11am on Sunday, and had a chat about the part I needed and he offered to meet me at the workshop on Sunday afternoon. We met up as arranged, sorted the replacement part, had a long chat about his machines, and I was back with a working machine by 4pm.
Superb service from a true gentleman and way above and beyond what I would expect. If anyone is looking for a calf/milk feeder, I can thoroughly recommend the machine, the company and the service provided.
I have had a Britmix automatic lamb feeder for a long time, probably close on 20 years, and have been very pleased with it. Last weekend we had a power cut, followed by an hour or so with much reduced voltage (lights were all dim). When I got out to the shed, I found the electrics had tripped out, and investigation showed it was the milk feeder that was tripping them. I narrowed the fault down to a solenoid the water valve, which had buggered itself up, presumably from the low V.
Being early on a Sunday morning, and knowing that Britmix have unpredictable working hours, I rang and left a message on the answerphone, asking them to ring back the next day if they were in the workshop (at Church Stretton, about 30 mins away). I had a phone call at about 11am on Sunday, and had a chat about the part I needed and he offered to meet me at the workshop on Sunday afternoon. We met up as arranged, sorted the replacement part, had a long chat about his machines, and I was back with a working machine by 4pm.
Superb service from a true gentleman and way above and beyond what I would expect. If anyone is looking for a calf/milk feeder, I can thoroughly recommend the machine, the company and the service provided.