BT Openreach problems.

[lloyd]

Various wires too low over entrances ,wires on ground ,old posts just left standing,
fibre optics through dead trees the list goes on and on is there any way you can make this terrible outfit take responsibility ?
They seem not to care and make it difficult to get hold of anyone to sort problems,
and when you do get hold of someone they tell you it will be looked at and you hear nothing.

 

[Lili]

Email the CEO. Managing director, legal department etc. I cant remember who it is but if you google ceo uk there's a website that has email addresses for the chief important people in various companies.

 

[Cowabunga]

Various wires too low over entrances ,wires on ground ,old posts just left standing,
fibre optics through dead trees the list goes on and on is there any way you can make this terrible outfit take responsibility ?
They seem not to care and make it difficult to get hold of anyone to sort problems,
and when you do get hold of someone they tell you it will be looked at and you hear nothing.

Those are all the responsibility of Openreach, which is [not quite] BT.

 

[lloyd]

Those are all the responsibility of Openreach, which is [not quite] BT.

Technically correct but the two seemed to be mentioned together from subcontractors just to make it harder to speak to someone who is in charge.

 

[Cowabunga]

Technically correct but the two seemed to be mentioned together from subcontractors just to make it harder to speak to someone who is in charge.

Yes, in fact I have no idea whether you can directly contact Openreach. If it is not possible, then I seriously doubt whether they are a properly separate company.

 

[lloyd]

Yes, in fact I have no idea whether you can directly contact Openreach. If it is not possible, then I seriously doubt whether they are a properly separate company.

I think you can send them an email but dont hold your breath
for a response.

 

[Sid]

Trespass, equipment without wayleaves, criminal damage, missed appointments, shower of sh!t and good luck!

 

[steveR]

Various wires too low over entrances ,wires on ground ,old posts just left standing,
fibre optics through dead trees the list goes on and on is there any way you can make this terrible outfit take responsibility ?

Surely, all these "problems" can be managed with a flail hedge cutter....

 

[Sid]

Surely, all these "problems" can be managed with a flail hedge cutter....

What's copper weighing in at now?

 

[steveR]

What's copper weighing in at now?

Or are they all ally now?

 

[matthew]

Yes, in fact I have no idea whether you can directly contact Openreach. If it is not possible, then I seriously doubt whether they are a properly separate company.

You can.
I did.

[email protected] is CEO

[email protected]
[email protected]

Were the local people involved SW England.

Job's a good 'un.

 

[Lili]

You can.
I did.

[email protected] is CEO

[email protected]
[email protected]

Were the local people involved SW England.

Job's a good 'un.

I did too. Got a very quick response from the ceo.

 

[upnortheast]

Tell them that during a H & S review of the site the following issues were identified. as dangerous hazards.which needed rectifying quickly

 

[essex man]

Openreach are comical bunch, contacting CEO is the only way to get things moving.
Even then they are prone to horrendous errors, massive wastage of time and resources.
Had two of their employees here for one day to finish a fibre to premises install, I had done most of the work.
Labour charge 2 people, one day £6000, when they arrived they announced the wrong cable had been delivered and they had to get more sent down from Slough, job went into two days.
In the end job was not done properly they had to refund me and pull a new cable a couple of miles at their own expense just for me.
The guys working for them can be subcontractors, or affiliates, they all have long tales to tell about jobs going on forever.
Had people turning up to finish the job on a regular basis for months after it was completed.