buying online

[davidroberts30]

if I buy a something online I thought my contract was with whomever I payed and was invoice by?
I've recently bought something that works but 1 of the items in the kit doesn't work so the package isn't 100%
I've contacted the seller via email as they don't have a contact number they have replied to say their supplier will contact me..(guess what.....still waiting...)

 

[TheTallGuy]

It is the retailers responsibility to ensure that goods supplied are fit for purpose as the contract of sale is between you and them.

 

[davidroberts30]

basically as i thought



see what happens tomorrow

 

[Still Farming]

Overseas items guess not covered by English Law?

 

[davidroberts30]

Overseas items guess not covered by English Law?

the seller is in the uk

 

[JeepJeep]

Dropshipped probably.

 

[TheTallGuy]

Overseas items guess not covered by English Law?

If the seller is in or performs the transaction in the UK or European Union then it applies. If you buy direct from China etc, then it becomes more complex.

 

[Clive]

if I buy a something online I thought my contract was with whomever I payed and was invoice by?
I've recently bought something that works but 1 of the items in the kit doesn't work so the package isn't 100%
I've contacted the seller via email as they don't have a contact number they have replied to say their supplier will contact me..(guess what.....still waiting...)

how did you pay? if the credit card or PayPal you have loads of protection via them - contact them and request a "chargeback"


However, it sounds like the supplier is trying to sort this out and doesn't sound like their their fault, more just bad luck so give them a chance to put it right with their supplier first

 

[Clive]

It is the retailers responsibility to ensure that goods supplied are fit for purpose as the contract of sale is between you and them.

True but if it's a Dropshipping website (many online are even many products on Amazon) then the retailer(merchant on record) is the source

 

[davidroberts30]

how did you pay? if the credit card or PayPal you have loads of protection via them - contact them and request a "chargeback"


However, it sounds like the supplier is trying to sort this out and doesn't sound like their their fault, more just bad luck so give them a chance to put it right with their supplier first

this is it it think
its just the first few emails make it sound like i'm a bit thick

 

[cows sh#t me to tears]

Recently bought a flash noco battery charger/fixer on line. Hundreds of $$$ cheaper than in town. Anyway, worked for half a dozen times then died. Contacted them numerous times before they replied. They sent me a brand new one and didn't want old one back either.

 

[bobk]

how did you pay? if the credit card or PayPal you have loads of protection via them - contact them and request a "chargeback"


However, it sounds like the supplier is trying to sort this out and doesn't sound like their their fault, more just bad luck so give them a chance to put it right with their supplier first

You can't do a chargeback if you paid with paypal

 

[Clive]

You can't do a chargeback if you paid with paypal

paypal call it a “buyer dispute”. But as soon as you open a case they will take the cash back from the supplier who will be guilty until they prove their innocence


also it’s wise to connect your paypal account to a credit card for funding rather than a bank account so you can do charge back as well as a last resort. My papypal is fed by my Amex cash back credit card that also gets me 1% cash back. Means I can pay with Amex on sites that don’t accept Amex but do accept PayPal - clear Amex balance monthly so get 30 days interest free credit and the 1% cash back plus the added safety of paying by credit card

 

[JohnGalway]

You can't do a chargeback if you paid with paypal

Clive is right, you can enter into a dispute which PayPal will decide upon. Did my first one ever this year and was successful, but you need to provide PayPal with every detail and make sure it's right first time.

My credit card company wouldn't get involved until I had exhausted PayPal options first.

 

[Still Farming]

Amazon charged with abusing EU competition rules

The EU says the platform is using data on third-party sellers to gain an unfair advantage.

www.bbc.co.uk

 

[steveR]

Online, I now prefer eBay over Amazon everytime for resolving disputes. I find Amazon very poor, yet eBay, albeit a little slow, have sorted 2 or 3 problems this year.

Biggest problem is 6 months down the line at which time, you are stuffed...

 

[TheTallGuy]

Online, I now prefer eBay over Amazon everytime for resolving disputes. I find Amazon very poor, yet eBay, albeit a little slow, have sorted 2 or 3 problems this year.

Biggest problem is 6 months down the line at which time, you are stuffed...

Never had a problem with Amazon - usually get a credit or replacement within days. Curry's on the other hand...