I've struggled with CW staff. Last year they had a pile of beef feed troughs by the gate marked special price. I went in and asked for the price - got the answer "A what?". No I didn't want a water trough, a chicken trough or a horse feed bucket. In the end I went back to the gate, took the label off the trough and handed it to the shop assistant. Totally clueless.
Sounds just like our local mole valley store,
Useless!