Genuine parts prices. Where do you draw the line?

[An Gof]

We all feel abused at some point when needing parts for machines. But just how much of a mark up is reasonable?
Needed a new o ring for my Amazone sprayer, so off I pop to dealer with the part number. Not available on the shelf and the price was an eye watering £5.17. I wanted to replace a set so needed 11 and was going to order 22 so that I had a spare set.
I was a little taken aback at the price, even if they were FKM grade o-rings.
5 minutes online and I have ordered 22 at £1.70 each!
So my question is do you think a mark up of 304% is reasonable.
Dealer answer was “it’s an Amazone, they are always mental money for parts”. Is that a good reputation for a manufacturer to have?
Ordinary nitrile o rings were available at £0.41 each of same size

PS
If you need o-rings the Polymax.co.uk site is very comprehensive. Will reserve final judgement until delivery completed.

 

[Pennine Ploughing]

don't worry about it, just look online for the best deal, just like Tesco and other supermarkets do for there inputs, it's all about getting stuff as cheap as possible,

don't worry about the local stealer, it won't matter if they just disappear, stuff don't break down now so you won't need a local fitter anyway,

happy new year to u all

 

[wasted years]

Amazone are there to make money for Amazone, you are there to do the same for yourself, I don't see the issue, no-one would buy an 'o' ring from a dealer surely?

 

[john432]

There is a cost for any buisness to order, pay for, invoice out , and to collect money, but they really should have a reduced rate for buying 5 or more of the O rings!

Massey Ferguson for example sell brake discs for 6400 series as competitive as the aftermarket supplier's. Probably think that a lower margin is better than no sale.

 

[MrNoo]

NH Combine weigh cell sensor, the one at the top of the bubble up auger, £2750 I was quoted, managed to get one a lot cheaper from APH, so 16t of feed wheat for a sensor, and stupidly it cannot be repaired because they encase all the electrical gubbins in epoxy.

 

[An Gof]

don't worry about it, just look online for the best deal, just like Tesco and other supermarkets do for there inputs, it's all about getting stuff as cheap as possible,

don't worry about the local stealer, it won't matter if they just disappear, stuff don't break down now so you won't need a local fitter anyway,

happy new year to u all

Didn’t say I wanted it as cheap as possible but I didn’t want to be “taken for a ride” either.

 

[icanshootwell]

Didn’t say I wanted it as cheap as possible but I didn’t want to be “taken for a ride” either.

Your right there, most of us would pay a little more to keep our dealers ticking over, rather than order stuff off the internet that you might not be sure its correct until it arrives, then you have the hassle of sending it back, but greed as usual takes priority to the local dealers and the manufacturers, so the internet it is i,m afraid and most of the time there is no problem with good service.

 

[SilliamWhale]

Didn’t say I wanted it as cheap as possible but I didn’t want to be “taken for a ride” either.

Why wouldn't you want it as cheap as possible? I'm quite happy to pay a premium to a dealer to service some machinery (I could do it myself but I find the experienced guy picks up niggles and its worth paying the extra) but damned if I'd be going to buy generic bits from them for 4 times the price - what is the point?

 

[Landy Nick]

Used polymax before for seals and will do in the future too. Also I've got certain sized spec seals on eBay too. So always worth a look on here too.

 

[davidroberts30]

its things like this that annoy me too

dealer could of quite easily ordered non oe spec orings but none of them can be bothered these days if it doesnt have their "mark" brand on the packet

 

[An Gof]

its things like this that annoy me too

dealer could of quite easily ordered non oe spec orings but none of them can be bothered these days if it doesnt have their "mark" brand on the packet

Dealer did look up Krampe while I was there. Their o-ring was 14p cheaper than Amazone.

 

[An Gof]

don't worry about it, just look online for the best deal, just like Tesco and other supermarkets do for there inputs, it's all about getting stuff as cheap as possible,

don't worry about the local stealer, it won't matter if they just disappear, stuff don't break down now so you won't need a local fitter anyway,

happy new year to u all

Thing is dealer didn’t bother to stock the part, so what is the extra service he is providing? Order to day for delivery tomorrow is same as me doing it online.
22 o-rings saved me over £75 that’s effectively money earned and bottom line profit

 

[Henarar]

very often the genuine and non genuine part are the same thing made by the same people to the same spec just in a different bag, had one the other day genuine about £180 non genuine about £30 both had to be ordered so £150 just to hand it on to me and I pay on the day anyway

 

[Cowabunga]

There is a cost for any buisness to order, pay for, invoice out , and to collect money, but they really should have a reduced rate for buying 5 or more of the O rings!

Massey Ferguson for example sell brake discs for 6400 series as competitive as the aftermarket supplier's. Probably think that a lower margin is better than no sale.

This reminds me of George Parker [Parker Plant Hire, Llanelli] phoning me up in a hell of a mood because he had an independent mechanic change the brakes on one of the many tractors I'd sold him. His complaint was that the independent mechanic's bill was substantially more expensive than the bill he'd recently had for the same job on another tractor by the main MF dealer [for whom I was a sales contractor]. Why was he angry at me, considering 'my' bill was considerably cheaper? I still can't get my head around that one. I'd explained several times that as a large fleet owner he got a favourable trade discount off 'us' for parts and a certain amount for labour as long as he paid promptly. The independent was only an occasional parts customer and while he did get a lesser trade discount [not a good payer apparently but not my dept], he added his own margin and actually charged PP the list price. Perhaps Mr Parker just didn't believe that I had negotiated a superb deal on his behalf?

The great mystery to me is why he wasn't angry with the independent, but was angry with the company that supplied the cheaper service? Perhaps he was and I just wasn't aware of that side, and I personally don't have a clue who the independent mechanic was. Perhaps he just couldn't get his head around a big main dealer being better value than an independent?

Life is always full of mystery and you just can't win sometimes. By the end of the call he became aware of how misdirected his complaint was and we were on the same page again. I really liked dealing with George and people like him. Such an interesting chap, a gentleman, and a pleasure to deal with.

 

[Pheasant Surprise]

Don’t understand this guilt factor of not supporting the local dealer. We are all in business to survive and feed our families - if someone is massively uncompetitive on price - for an equivalent component why should you feel bad about not buying it from them.

Conversely are we naive enough to think that manufacturers themselves don’t shop around from their component suppliers, haggle and beat them up on price or payment terms or simply go somewhere else to save just 2p on a component - of course they do. All the flipping time!

Except if your all big blue chip corporate it’s called “strategic sourcing” or some other such bollox. Been there and got that t-shirt.

 

[YorkshireAndrew]

Fan belt pulley/tensioner - £185 from JD dealer & £45 from Nick Young including next day delivery . I’d say that’s too much markup .

 

[Field Marshall]

Thing is dealer didn’t bother to stock the part, so what is the extra service he is providing? Order to day for delivery tomorrow is same as me doing it online.
22 o-rings saved me over £75 that’s effectively money earned and bottom line profit

Out of curiosity, which O rings were they?

 

[Mursal]

5 minutes online and I have ordered 22 at £1.70 each!
So my question is do you think a mark up of 304% is reasonable.

But can you get a single item cheaper?
You're still out 22 x £1.7 just to get an O ring

I know they will be used, eventually, but you get my point.

 

[Field Marshall]

Reason for asking which O ring it was is that certain dealers that don't bother stocking parts will pay a minimum order charge on small items, they then stick a bit more on top.

 

[Ley253]

But can you get a single item cheaper?
You're still out 22 x £1.7 just to get an O ring

I know they will be used, eventually, but you get my point.

Material and section could be non standard, but not enough to see without a glass! Found this out several times working on lift trucks. Montgomery Reid used some rings which were slightly oval in section, put in a standard section and the hyd pump would loose suction, cavitate and dump gallons of oily foam everywhere!