A tip for aspiring sales reps. Do not take on the burden of service and repair on your shoulders. Any customer that rings in any mood about a breakdown, be sympathetic but cut it short and refer them to your service department. Ditto with accounts. Don’t get involved with collecting overdue debts. This keeps any animosity well away from your relationship with your customer. These are not your jobs unless you are paid a handsome salary rather than a commission.
Not sure I agree with you there. If you sold it YOU are responsible for collecting the account. First thing I was told on the first day I started work with a merchant from college was that “nothing is sold until it’s paid for”