TheTallGuy
Member
- Location
- Cambridgeshire
Some years ago when I was a young driver I had an exhaust blowing somewhere near the front of a car, so took it to a certain big name outfit. "It's the original one piece exhaust so we'll have to replace the lot - we've got the bits in stock & can do a special price of £250", fair enough got it done as I needed it done quick.
Six months later the rear silencer started blowing, so realising that they'd probably had me I took it back & didn't mention the previous replacement... sure enough "sorry sir, it is the original one piece exhaust so we'll have to replace the lot...." I asked for a printed quote as I would have to get the money off my parents.... they got a bit cagey, but eventually gave me a quote.
I drove to the branch in the next town, explained the situation & showed the paperwork... the manager there couldn't have been more helpful. Up on the ramp with the car & he freely showed me that not only was the "one piece exhaust" made up of several pieces, but was also able to show that the previous fix was done with a sleeve & the exhaust fixings hadn't been disturbed for a long time. A quick call to his boss & I got a full refund and the exhaust properly repaired for free as a good will gesture. A couple of weeks later & there were "Under New Management" signs outside the original branch - apparently head office had already been investigating & my case was the clincher.
Six months later the rear silencer started blowing, so realising that they'd probably had me I took it back & didn't mention the previous replacement... sure enough "sorry sir, it is the original one piece exhaust so we'll have to replace the lot...." I asked for a printed quote as I would have to get the money off my parents.... they got a bit cagey, but eventually gave me a quote.
I drove to the branch in the next town, explained the situation & showed the paperwork... the manager there couldn't have been more helpful. Up on the ramp with the car & he freely showed me that not only was the "one piece exhaust" made up of several pieces, but was also able to show that the previous fix was done with a sleeve & the exhaust fixings hadn't been disturbed for a long time. A quick call to his boss & I got a full refund and the exhaust properly repaired for free as a good will gesture. A couple of weeks later & there were "Under New Management" signs outside the original branch - apparently head office had already been investigating & my case was the clincher.