I was told that lely over here have 1 engineer for 25- 30 robots, some of the other makes wouldn't have that number of robots in total, which makes it harder for them to cover breakdowns.
We have a VMS, I feel Lely engineers are robot trained only which is an advantage , Delaval are supposed to cover all parlours as well. I have long argued with both Delaval and our dealership that we should have specialist Vms staff but to no avail. If I ever decide to renew, it may well be a key factor in the decision making process!!!!