SolarEdge Inverter not feeding data

[steveR]

I realised recently, that my Inverter has not been uploading any data to Solar Edge and thenc to me, for a couple or 3 months. On checking the meter the panels are still producing, and the inverter is inverting, but I have no idea what or when. No data is getting through to me via the Solar Edge website.

I tried calling the installers but surprise, surprise, even though they are still in business, no call back. I actually had the installers back on 2 occasion because there was moisture in the inverter cabinet which killed the LCD display, and they were supposed to have had another look this Spring but.....

Using advice from some YT support vids, I have rebooted the Inverter, on checking the display at night, it is saying that there is no data link at all, everything is blank. Most of the support guidance assumes wifi link, but ours is hardwired, which is usually solid... Before any screwdriver stuff, I will do a hard reset tomorrow as well...

It seems to me that there are a few areas that could be causing the issue, but pleased to hear of any more suggestions.

Problem in the inverter itself.
Problem with the ethernet cable to the house cabinet, and then to my router.
Problems with my connection to Solar Edge itself.

Last seems ok, So looking at teh first two really...

Somewhere about, I have an ethernet cable tester. Has anyone got any ideas what is in the Inverter, is it a standard ethernet port on the board, with the cable plugged in? So hopefully, easy to pull out and test if necessary!
?

All suggestions gratefully received. There are 5kW of panels for the house, ground mounted so easy to get to at night

 

[Bloders]

Ive a solar edge invertor. Trouble is the installer did not connect it up to the internet - so I did it...and then argued with Solar edge to "activate" it.
From memory, I am afraid i think the ethernet cable is wired into the invertor - ie, im sorry to say its not a patch lead plugged into a socket.
Are you sure you have a internet connection at the connetion point?

 

[britt]

We had that problem when we changed from a BT Hub5 to Hub6 router. They ended up putting a wifi extender on the ethernet cable so that it could wifi its data (about a foot) when it wouldn't put it into the ethernet cable. Seemed completely ridiculous, but that was the only way that they could get it to work.

 

[steveR]

Ive a solar edge invertor. Trouble is the installer did not connect it up to the internet - so I did it...and then argued with Solar edge to "activate" it.
From memory, I am afraid i think the ethernet cable is wired into the invertor - ie, im sorry to say its not a patch lead plugged into a socket.
Are you sure you have a internet connection at the connetion point?

Well, it comes into the house to a termination plug, then a patch cable to the ethernet Hub... Swapped patch earlier, no change, hence my thinking I'll test the cabling...

Sad news on the inverter connection, I will probs end up having a look inside if a hard reset doesn't help... can't hurt!!

 

[steveR]

We had that problem when we changed from a BT Hub5 to Hub6 router. They ended up putting a wifi extender on the ethernet cable so that it could wifi its data (about a foot) when it wouldn't put it into the ethernet cable. Seemed completely ridiculous, but that was the only way that they could get it to work.

Well the router has been there for 2.5 years... so assume it's not that

Could wifi it across now if necessary, since I put a WAP on the workshop ;-)

 

[steveR]

Sussed it in the end.

I changed the patch cable for a new one and plugged straight into the Router as opposed to the Ethernet Hub.

Then, I did a full reset, with the power off for 30mins. Guidance online was for at least 10-15mins to clear the Inverter properly.

The system came back up, but it took a long old time for all the data to be uploaded to the SolarEdge server and be processed. However, all seems to be ok now

 

[steveR]

We had that problem when we changed from a BT Hub5 to Hub6 router. They ended up putting a wifi extender on the ethernet cable so that it could wifi its data (about a foot) when it wouldn't put it into the ethernet cable. Seemed completely ridiculous, but that was the only way that they could get it to work.

Sounds a bit bonkers......