complaints against utilities ( amusing)

[Exfarmer]

Having a small issue with my meters at home nothing serious but EDF are confusing electric and gas meters
finally get through to a helpful girl, who tells me the problem is the accounts need merging.
I told her I knew, as this was the 4th time I had tried to get it sorted with the same response!
She said she would raise a complaint and gave me a reference number:-
626006039
I said , that is a lot of complaints , yes she said!

 

[Av Gorritt]

Perhaps this is a thing with EDF - I have similar . I'm on Dual- fuel via the NFU buying scheme . I need to pay my electric bill through the farm account , and the gas bill from my private account , Simple ? Not to EDF when they're trying to convert me to smart meters , they've variously told me the meters are registered to a different address- they aren't , the meters are too far apart , one's inside the cellar , one on the outer wall , but the fitter says they won't talk to each other , I say they don't need to as they're on separate accounts , and one memorable fitter after getting lost three times on the farm lane and finishing up on the edge of the moor , came finally to the door and he was so spaced out , I judged him unfit to be even driving let alone frigging with my electricity supply . Not impressed at all . And also , whilst I might be being unfair to the NFU at Stoneleigh , I don't think they have any follow up once they've allotted you to EDF . Not impressed with the NFU either .

 

[wanton dwarf]

Not impressed with the NFU either .

NFU Energy are appalling.

Contracted ended March 2022. NFU negotiated old supplier Crediting back to December 2021 and new supplier invoicing at a MUCH higher rate from December 2021.

Very angry TBH. Cost £1,000s

 

[Exfarmer]

Perhaps this is a thing with EDF - I have similar . I'm on Dual- fuel via the NFU buying scheme . I need to pay my electric bill through the farm account , and the gas bill from my private account , Simple ? Not to EDF when they're trying to convert me to smart meters , they've variously told me the meters are registered to a different address- they aren't , the meters are too far apart , one's inside the cellar , one on the outer wall , but the fitter says they won't talk to each other , I say they don't need to as they're on separate accounts , and one memorable fitter after getting lost three times on the farm lane and finishing up on the edge of the moor , came finally to the door and he was so spaced out , I judged him unfit to be even driving let alone frigging with my electricity supply . Not impressed at all . And also , whilst I might be being unfair to the NFU at Stoneleigh , I don't think they have any follow up once they've allotted you to EDF . Not impressed with the NFU either .

My issue is exactly the same as yours. But i came from AF