Define warranty

[ED.D]

17 months ago I purchased a new trailer, having suffered delays in delivery I lost the job it was ordered for. As a result it hasn’t done an a lot of work but is used just not as much as it should be. 2 weeks ago as it reached full stroke of the tip ram the final stage popped out resulting in the ram falling towards the cab of the tractor followed by the body of the trailer. Nearly 2 weeks down the line the ram manufacturer has visited (next working day) and been in full communication whilst the manufacturer took a week to make contact and to date not really offered a solution or offered any information or a solution. My question is the trailer is out of warranty by 5 months and only done 50 loads since new. My primary concern is understanding what has caused this eg incorrect operation or incorrect fitment for instance.
Am I wrong to expect the manufacturer to sort there product out after such a failure?

 

[davidroberts30]

fit for purpose?

 

[d williams]

17 months ago I purchased a new trailer, having suffered delays in delivery I lost the job it was ordered for. As a result it hasn’t done an a lot of work but is used just not as much as it should be. 2 weeks ago as it reached full stroke of the tip ram the final stage popped out resulting in the ram falling towards the cab of the tractor followed by the body of the trailer. Nearly 2 weeks down the line the ram manufacturer has visited (next working day) and been in full communication whilst the manufacturer took a week to make contact and to date not really offered a solution or offered any information or a solution. My question is the trailer is out of warranty by 5 months and only done 50 loads since new. My primary concern is understanding what has caused this eg incorrect operation or incorrect fitment for instance.
Am I wrong to expect the manufacturer to sort there product out after such a failure?

Would it be a Irish manufacturer’s

 

[ED.D]

No. British.

 

[icanshootwell]

The trailer manufacture should sort the problem, you should have 20 to 30 years ram free trouble imo.
There is obviously a flaw somewhere.

 

[tweedale terrier]

Most trailer manufacturers offer no warranty. More of a “goodwill” gesture, we will send you parts if you fit them sort of thing.

 

[ColinV6]

Was there any damage to the tractor? Also I can imagine a bit of a rive up if the body came crashing down?

Was it a single ram trailer?

 

[Dave W]

Out of warranty maybe but a ram is hardly dear and obviously had an issue. You'd expect them to send another out as a goodwill thing. At the end of the day it's probably the difference between you buying another from them and not.

 

[ED.D]

The trailer manufacture should sort the problem, you should have 20 to 30 years ram free trouble imo.
There is obviously a flaw somewhere.

At current rate it’ll take that long to get it sorted, trailer maker took a week to pick up the phone. But credit where it’s due, the ram maker was on site next working day and have been spot on.

 

[ED.D]

Was there any damage to the tractor? Also I can imagine a bit of a rive up if the body came crashing down?

Was it a single ram trailer?

Yes, single ram trailer. Thankfully not a big load but had the potential to be fatal.

 

[Tim Howard]

In my opinion it will be the maker of the ram that should put it right. The trailer manufacturer did not make the ram. but saying that the trailer maker should chase that for you. There must be a health and safety issue there so you should have enough ammunition to get it fixed.

 

[kiwi pom]

What does the ram maker say? Was it installed correctly or the right spec ram for the job etc?

 

[daveydiesel1]

Would it be a Irish manufacturer’s

How dare you even suggest that lol if it was made here it wouldnt break

 

[ED.D]

In my opinion it will be the maker of the ram that should put it right. The trailer manufacturer did not make the ram. but saying that the trailer maker should chase that for you. There must be a health and safety issue there so you should have enough ammunition to get it fixed.

Trailer manufacturer didn’t make it but they fitted it, which then leads to questions such as does the ram have enough capacity, is the geometry correct and is the specification correct for the application. My primary concern is to understand why it happened so if the Ram is replaced with like for like what’s to say it won’t happen again.

 

[ED.D]

What does the ram maker say? Was it installed correctly or the right spec ram for the job etc?

Ram maker is working on it but trailer maker isn’t co-operating, trailer maker says they are waiting on ram maker but given there attitude when it was purchased I’d put Gary glitter in charge of the local crèche before I would trust anything they said.

 

[daveydiesel1]

Ram maker is working on it but trailer maker isn’t co-operating, trailer maker says they are waiting on ram maker but given there attitude when it was purchased I’d put Gary glitter in charge of the local crèche before I would trust anything they said.

Care to elaborate on what breed it is?

 

[ED.D]

Said I’d give them till Monday to suggest a solution so at this point need to keep my word really.

 

[ih1455xl]

Why not threaten to get HSE involve s in sure they would love to get there teeth in to that

 

[daveydiesel1]

Why nirvana threaten to get HSE involve s in sure they would love to get there teeth in to that

Youd be betr keepin them boys outa the yard. Theyd only end up seein other stuf youd have to fix and spend money on

 

[ih1455xl]

Is it not a safety issue then? if you have things that are not safe they should be sorted anyway that's why accidents / incidents happen