Have the dealers realised

[D14]

Just to point out . We (sulky) don’t charge for support telephone calls, however I do think dealers should though. This is the reason why..... a dealer is in business to sell and support things and make money to be sustainable. A person that offered help and advice on the net normally does it as he like helping people and he is proud of his own knowledge. He can disappear tomorrow and the world will carry on ( pheasant surprise is an example of this ) ..... now let’s imagine you are a dealer .... If you ( customer ) have a problem with an older tractor. A man/woman (dealer or man in van) would get in his van and drive to you. He may spend an hour cleaning the fuel pipe out and only find some grit. He has used zero parts only his time and knowledge. You will happily pay for that. So the same dealer has a technical that is very very experienced on GPS/machine controls. He calls you and fixes the problem over the phone using no parts only his time and experience. You aren’t keen to pay? Or you are? Both have fixed your problem enabling you to continue to carry on your business and make money or enjoy farming .

I think your view is in the minority. I have never ever been charged by the likes of claas, bateman, chafer, horsch, agco and JD for any form of telephone support whether thats direct or the local dealer. Doesn't matter whether its a 5 minute conversation or 50 minute conversation. What you need to remember is that if we've spent £150,000 on a machine then we expect telephone support after the warranty has run out. If we don't get it we won't buy that brand again.
I wouldn't expect telephone support if I'd privately bought a used machine which is where your point is applicable only.

 

[Martin Holden]

it always makes me smile it doesnt matter what language they speak they always swear in english, some years ago the contractors had a break down so while we were on stop we went to the kitchen for super the foreman phoned the bossman and in fluent Welsh told him what the problem was what he didnt realise was that f###ed and sh###edand w##nker not to mention a few more are in the english language so when he had finished his call we all sat round in stunned silence with mrs bumkin looking at him hands on hips then someone whispered in his ear and he went bright red and said sorry mrs i asked him if he learnt Welsh in chapel

I recall an ATB course I did for a N W Wales group back in 1982 ish and they definitely swore in Welsh as I guessed what they said and they were shocked I understood!

 

[Robt]

Lucky you didn't buy a sulky.

Why, we don’t charge when you call us direct. I said I think dealers should for GPS

 

[texelburger]

I recall an ATB course I did for a N W Wales group back in 1982 ish and they definitely swore in Welsh as I guessed what they said and they were shocked I understood!

I reckon the Welsh definitely have and use English swear words,I've heard it many times at various sales when they're waffling in Welsh and suddenly I hear 'Fu##ing Hell' ! Going off on a tangent,a little,both my daughter and son married Welsh speakers.My daughter in law is from Camarthenshire and my son in law Ceredigion and they never speak Welsh to each other in my presence which I think is good manners.My son in law,however,thinks he is more Welsh than anyone else in Wales and that Ceredigion is the epicentre of Wales !!! Neither are in farming but they're families were originally.Coincidentally my mother's family originated from Camarthen/Pembrokeshire area so there is a little bit of dragon in my blood too !
Sorry to bore you all.

 

[Tarw Coch]

Definitely Anglo Saxon. Translated to Welsh it sounds roughly the same, but with an accent. Different spelling though...
ffwcd or ffycd, depending on whether you are north or south. The meaning remains. It is shagged.
There are no more apt descriptions for shockingly broken or abused products or components. If there are, let’s hear them.

Pregnant is a more polite version I’ve heard a few times.

 

[Alistair Nelson]

Pregnant is a more polite version I’ve heard a few times.

Most apt way of describing some s/h machines is pregnant, well and truly'd before you bought it.

 

[glasshouse]

I traded in a tractor last December against a new one.
SH one popped up halfway across the country for less than I was "paid" for it.
Taken until now to sell.

The price u got is meaningless

 

[bumkin]

The price u got is meaningless

some times its like gipsy horse trading they tell you they have a horse they paid a million quid for but actually they gave their old horse and fifty quid ,the only thing that matters is what it costs to swap

 

[James]

McHale dealer and mechanic always at the end of the phone even the factory if needs be. Never any charge.
In fact I've never had a charge from any dealer or manufacturer I've had to call for help.

 

[Courier]

some times its like gipsy horse trading they tell you they have a horse they paid a million quid for but actually they gave their old horse and fifty quid ,the only thing that matters is what it costs to swap

And this is why dealers think they can take the p....

 

[bumkin]

And this is why dealers think they can take the p....

it is annoying when they try it on, but you are not forced into buying i have always been a floating voter as it wer and have had most makes one would think that loyalty would be rewarded but i know from observation over the years that it isn't dealers will try much harder to win over a customer from another brand i was once asked when buying a new tractor if i already had a tractor of a different make i asked why ?apparently if i already had a tractor of a different make they could give me a bigger discount what turned out to be an extra ten percent

 

[James]

it is annoying when they try it on, but you are not forced into buying i have always been a floating voter as it wer and have had most makes one would think that loyalty would be rewarded but i know from observation over the years that it isn't dealers will try much harder to win over a customer from another brand i was once asked when buying a new tractor if i already had a tractor of a different make i asked why ?apparently if i already had a tractor of a different make they could give me a bigger discount what turned out to be an extra ten percent

In my experience with John Deere dealer they gave the price end of discussion. Not interested in chasing a deal. We had Massey and claas at the time. Fendt dealer just fiddled with the spec but the price didn't alter.

 

[bumkin]

In my experience with John Deere dealer they gave the price end of discussion. Not interested in chasing a deal. We had Massey and claas at the time. Fendt dealer just fiddled with the spec but the price didn't alter.

perhaps because you buy more tractors they try harder to keep your custom the instance i am talking about was some years ago and i went into one dealer and asked him the price of a tractor no trade in £24500 i then went to another dealer and he said 22500 but i could do you a conquest deal if you already have another make i asked what a conquest deal meant he said two grand to you so i paid £20500

 

[Courier]

perhaps because you buy more tractors they try harder to keep your custom the instance i am talking about was some years ago and i went into one dealer and asked him the price of a tractor no trade in £24500 i then went to another dealer and he said 22500 but i could do you a conquest deal if you already have another make i asked what a conquest deal meant he said two grand to you so i paid £20500

A “ Conquest “ deal, ha ha.

Sounds similar to fuel cards ringing up with a “ Prospecting “ price.