LIS Is it functional ?

[Bury the Trash]

Have a Login query and a week or so ago tried their phone helpline / email for support as yet not reply / no help.

 

[Farm Matters Ltd]

Can I help ?

 

[Bury the Trash]

Cant login or reset account. they are spelling my email wrong and thats adding complication to the tick boxing / verifying ive asked for help and got a reply a week ago giving a log number for the support request but nothing since .
never logged in to them before but have used arams before.

 

[Cow1]

I used to use ARAMS to electronically record sheep movements, this has been replaced by LIS (Livestock Information Service)

I used to print my movement licences out pre populated on ARAMS but can‘t get them to print on LIS, I just keep getting error messages.

I also had trouble with the system not recognising my password so having to reset it all the time.

I rang the helpline and got about 3 words out of the least helpful person I think I’ve ever spoken to.

Multimillion Pound Progress. Sheep movement reporting is in the dark ages compared to CTS.

Anyone else having problems or is it just me?

This was my post last year.

 

[Bury the Trash]

ive got plenty of paper ones from market or the abattoir to use and do so ,

but Farmmatters can /does it all and couple more clicks would be into lis.

 

[flashsheep]

Iv had loads of on movement’s from markets never appear to confirm so had to post them anyway. Waste of time,

 

[Gulli]

Cant login or reset account. they are spelling my email wrong and thats adding complication to the tick boxing / verifying ive asked for help and got a reply a week ago giving a log number for the support request but nothing since .
never logged in to them before but have used arams before.

I had this same problem, they had my email spelled wrong so I couldn't reset my password or log in. Sent them a message and it was sorted in a day
They are changing some stuff around there at the moment (keep getting emails, haven't read them properly) so that might be why they are slow sorting it out

 

[badger nadgers]

They're in the process of moving. Also affects where the paper forms should go:


Dear LIS user,

Don’t forget that tomorrow, Friday 1st September, the contact details for the Livestock Information Service support team are changing, as is the postal address for returning paper movement forms. Please see below for the new details (note: the email address will remain the same):

• Phone number: 03300 416 577 (Monday to Friday, 8:30am – 5:00pm)
• Address: Livestock Information Service, C/o Defra, Curwen Road, Workington, CA14 2DD
• Email address: [email protected]

The management of your data and the way you use the service will not change. If you call us, you may need to answer or update your security questions as part of our authentication service and to protect your information.

Not yet registered on LIS? To start using the Livestock Information Service (LIS) to report sheep, goat and deer movements online, login or create an account today.

For more information in Livestock Information Service, please visit our website https://www.livestockinformation.org.uk/ .


Kind regards



Sarah Measom

Marketing & PR Manager

 

[serf]

Iv had loads of on movement’s from markets never appear to confirm so had to post them anyway. Waste of time,

Lol just another gov and IT feck up as per ....

With no doubt telephone number price tag on the job to make it ....

Daylight robbery these IT schemes p!ssing all our money away