More good service

[nick...]

There is a post running on social media about a 5 ton volvo digger with a really knackered slew ring with low hours on the machine and owner ain’t happy so posted a clip showing wear which is worst I’ve ever seen.the chap has 60 volvo diggers too.he is not getting anywhere so posted it probably out of annoyance.anyway I posted an issue I have,namely a split gator under the left hand controls in my 2.5 ton machine which split 3 months out of warranty probably 18 months ago now.dealer did not want to know but could sell me a new one at £200.I was contacted by a total stranger on messenger asking about my issue and he said he was volvo northern area service manager.at dinner time I got a call from my dealer saying volvo had been in touch and told them to send me the damaged and split part free of charge and I also learnt what happening behind the scenes on the slew ring problem.i later received a call from smt volvo saying they had authorised the replacement and could I put it on social media that they had helped me out which I have done.i reckon it probably pays to go above dealers with issues and if the manufacturers and suppliers don’t know about things they cannot respond and they only get told certain things by their dealers and not everything.at least the issue has been resolved to restore my faith in them again,but it could have been sorted a lot sooner.
Nick...

 

[Robt]

See, there are some good manufactures out there. They aint all out to rip you off.

 

[Gormers]

Happy customers is good business

 

[Matthew Britton]

See, there are some good manufactures out there. They aint all out to rip you off.

It is often the dealers rather than the manufacturer where the problem is. Manufactures would do well to listen to what their end customers are telling them rather than what they here from the dealers.

 

[holywell farmer]

Happy customers is good business

And potentially repeat business in the future.

 

[Drillman]

There’s good and bad in all dealers.

Our local blue dealer the boss man came to see me once to explain that our new baler wouldn’t be here in time. But we could have use of a pre production model they had in the yard until ours arrived. As it happened when ours did arrive they left the pre pro machine with us for another month as goodwill. Couldn’t ask for more in good service.

Local Red dealer I went to see service manager 8 months ago to ask them to come out and have a look at a gearbox issue on a used tractor we bought from them a couple years before. Still not seen hide nor hare of them.

As a result my most recent tractor purchase was a blue one. As I know where the service and back up is best.

 

[Finn farmer]

There’s good and bad in all dealers.

Our local blue dealer the boss man came to see me once to explain that our new baler wouldn’t be here in time. But we could have use of a pre production model they had in the yard until ours arrived. As it happened when ours did arrive they left the pre pro machine with us for another month as goodwill. Couldn’t ask for more in good service.

Local Red dealer I went to see service manager 8 months ago to ask them to come out and have a look at a gearbox issue on a used tractor we bought from them a couple years before. Still not seen hide nor hare of them.

As a result my most recent tractor purchase was a blue one. As I know where the service and back up is best.

Case has good backup, but our green one had its head gasket go bang. Dealer didn't want to contact manufacturer about it, even though they surely knew it was a common problem. We contacted the manufacturer and all they had to say is that we can have a new gasket free of charge. To be fair, atleast that's something.

 

[Lincsman]

Case has good backup, but our green one had its head gasket go bang. Dealer didn't want to contact manufacturer about it, even though they surely knew it was a common problem. We contacted the manufacturer and all they had to say is that we can have a new gasket free of charge. To be fair, atleast that's something.

Not really it would be no better than the original... dont claas do a better one to fit???

 

[deleted user 837354]

Would this be anything to do with Volvo being Scandinavian and having a different culture to the norm that is usually found with fudge you capitalism?

 

[nick...]

Would this be anything to do with Volvo being Scandinavian and having a different culture to the norm that is usually found with fudge you capitalism?

Who knows.been chatting to the chap who originally contacted me this morning to see if I got everything sorted out and he was most apologetic and the dealer had never informed volvo of the issue.ive had a call from area manager apologising and also telling me they had not heard of the issue from dealer but any more problems to contact him direct.
Nick...

 

[Lincsman]

Who knows.been chatting to the chap who originally contacted me this morning to see if I got everything sorted out and he was most apologetic and the dealer had never informed volvo of the issue.ive had a call from area manager apologising and also telling me they had not heard of the issue from dealer but any more problems to contact him direct.
Nick...

Maybe the dealer has to contribute to some the work.. provide free labour?

 

[john432]

When one hears stories of an unscrupulous dealer putting in false insurance claims.. how many things are replaced / fixed just out of warrenty only to be charged for?

 

[Finn farmer]

Not really it would be no better than the original... dont claas do a better one to fit???

Has lasted for over 4000 hours now, knocking wood though. There was a rumor that an R/M series gasket would fit, don't know if it's true.

 

[Goweresque]

Would this be anything to do with Volvo being Scandinavian and having a different culture to the norm that is usually found with fudge you capitalism?

Which would be why they moved excavator production out of Scandinavia to the Far East over 20 years ago like every other neoliberal capitalist manufacturer I suppose?

 

[Moors Lad]

There`s Red and there`s Red and there`s Green and there`s Green......

 

[deleted user 837354]

When one hears stories of an unscrupulous dealer putting in false insurance claims.. how many things are replaced / fixed just out of warrenty only to be charged for?

Dealers charging manufacturers for warranty work that wasn't needed was certainly rife in the car industry historically.

 

[nick...]

Maybe the dealer has to contribute to some the work.. provide free labour?

I’m going to fit the part.dont look too difficult.its just a big rubber and plastic concertina bit that expands and contracts as control lever is lifted to get in and out and it covers hydraulic pipes and a few wires.with it being split a lot of hot air from the engine and hydraulics gets blown into the cab.

Which would be why they moved excavator production out of Scandinavia to the Far East over 20 years ago like every other neoliberal capitalist manufacturer I suppose?

volvo bought Samsung a while back that’s why the bigger stuff is Korean built.i personally prefer Case excavators at 13 ton plus sizes.the French factory was the old pel job factory that volvo also purchased 20 years ago so both places where already making machines prior to volvo purchasing them
Nick...

 

[kiwi pom]

Not really it would be no better than the original... dont claas do a better one to fit???

I think a lot depends on who fits them, those that know what they're doing say they don't see them again.
Of course if the original failed because the driver overheated it, or its chipped to the moon, its at risk of happening again.