Cowabunga
Member
- Location
- Ceredigion,Wales
In another life I dealt with several insurance brokers and I remember one particular occasion where a borrowed handler had got stuck in a hedge clippings fire and burnt to a crisp. The farmer had to insure it himself of course.
The insurer's broker didn't want to know and wouldn't even answer the phone to the person responsible. His secretary said he was always busy or out. As it happened I insured with him at the time, so I called and got put straight through to the broker but handed the phone over to my mate who's handler it was. I was standing right by him when the phone was on speakerphone and the broker said "I don't care about your payout. You have never put a penny in my pocket".
Well I can tell you, I never insured with him again and whenever anyone asked, which they frequently did, as to who to insure with, they were always told "anyone except **********" The payment was eventually made, but nearly 9 months after the event and after Court action was becoming imminent.
If he hadn't had a penny in his pocket then, he lost more than a pretty penny in existing and potential new customers as a result of his appalling payout practice.
The insurer's broker didn't want to know and wouldn't even answer the phone to the person responsible. His secretary said he was always busy or out. As it happened I insured with him at the time, so I called and got put straight through to the broker but handed the phone over to my mate who's handler it was. I was standing right by him when the phone was on speakerphone and the broker said "I don't care about your payout. You have never put a penny in my pocket".
Well I can tell you, I never insured with him again and whenever anyone asked, which they frequently did, as to who to insure with, they were always told "anyone except **********" The payment was eventually made, but nearly 9 months after the event and after Court action was becoming imminent.
If he hadn't had a penny in his pocket then, he lost more than a pretty penny in existing and potential new customers as a result of his appalling payout practice.