Was I swindled? Or was it my own fault?

[Rabbit]

Hi folks. We rang a big dealership about a used 1600 hour combine. I didn't have time to view it at the time. But the salesman told me if I didn't buy it then over the phone it was going to be sold to someone that was there in the yard. He had described it in detail with the help of a mechanic for about 30 minutes. All it wanted was a few new fingers they said. Grand. OK. We gave him deposit immediately. Transferred the rest of the money the next day.
Combine arrived.
Well. What can I say? The fingers were probably the best part of it!
Starting at the front. Reel couldn't spin because head was damaged. The belts were tied in position with baler twine. Reel speed adjuster seized. Drum and concave completely smooth. No lights working. Belts, chains, neck chain, elevator chains, sprockets all worn out. Air con not working. Sieves seized. Holes worn in the grain pan.
It would gobble up 10 grand to get it right.
The salesman has passed me over to the boss. He answered my call at first now he won't take my calls, answer a text or email.
They won't trade combine back in. Or give me a refund. Or finally I asked them for £2,000 as a goodwill gesture. They won't do that.
I threatened to name and shame. He still won't answer me.
Any advice please???
Thanks.

 

[Still Farming]

Any photo's or emails off them thats in writing !

 

[charlie850]

Name and shame!
You would think buying from a big dealership you would be reasonably safe

 

[8100]

Trading standards I would think as its not fit for purpose and wrongly deascribed .
Should not buy blind really but sorry about your predicament.

 

[Still Farming]

Green is it ?

 

[Badshot]

A certain secondhand dealer got fined for misleading customers.
Yorkshire way I think.

 

[Grassman]

Very brave or foolish to buy a combine without seeing it first.
If buying from a dealer you do have some rights but not sure of the details.
First thing is to reject the machine as not fit for purpose in writing.

 

[Roger Perry]

Yes, first job is call your attorney and sue the sh!t out of this company. Do not waste your time calling them, they are not strait shooters and will not respond. Not sure of the law but this is not acceptable in business today.

Others will say you should have inspected it either yourself or engaged an expert inspection but just like here the distance makes it impractical sometimes.
Question, did you have a gallery of photographs to view or was it a cold deal..?

 

[TripleSix]

I bet you go and look at the next one you buy.

 

[Goweresque]

Why do I get a queasy feeling about this tale of woe???

 

[Suppin Diesel]

Not a good dealer. But they are not all like that. Bought a second hand sprayer unseen off the forum classifieds from fellow member grainboy. Was every bit as good as he described it. Was a small fault with a section controller which he put right. Top man.

 

[8100]

With all the social media etc these days the offending dealer is either stupid or going out of business. Dam stupid and irresponsible even.
Goid luck with it all and let em have it .

 

[Shutesy]

Dealer definitely out of order IMO but seriously, assuming your in the UK, nowhere is more than a few hours drive away. I wouldn't even contemplate spending combine levels of money without looking at the machine very thoroughly myself. If you didn't have the time to view it fair enough but I don't think you should then have gone and bought it! Guess as you have paid then lawyer might be a good place to start. Take pictures and document everything, make sure you have copies of emails, dates of phone calls etc.

 

[Kidds]

Both

 

[David.]

You were both swindled and unwise IMHO.
Why ever did you not withold the balance until you had seen it?

 

[multi power]

Aren't you entitled to cancel any on line and mail order type transaction within 14 days

 

[Goweresque]

Aren't you entitled to cancel any on line and mail order type transaction within 14 days

I suspect that only applies to non-business transactions. Business to business trade has far less protection than domestic.

Some details here:

http://www.bluehoop.co.uk/articles/uk-laws-selling-online-business-business/

 

[Campbell]

"Caveat Emptor" Unless you can prove they lied or misled you when you asked the relevant questions, it's yours I reckon.

 

[Gone Shooting]

Bought my CR9080 ( from Inverness ) unseen a day before a holiday - no money upfront and was as good as described and any probs sorted out - budgeted £1000 toward any extra work and all honoured by Ravenhill of Hereford - great guys.

 

[Chae1]

Your own fault I'm afraid. Perhaps a reflection of society today but i trust nobody. Should have went and seen it.

Any deals I do get email confirmation. Had prices etc change after deal done. Locked in wheat with merchant and had no record of it. Luckily I did.