agricontract
Member
- Location
- Merseyside
We had a weigh bridge off Parker farms about 10 years ago and every year weightron service it and calibrate it
about a month before it annual service this year in a morning it was reading random weights About a ton
for a few days running so checked under it for mud and stones etc Nothing !
so called them to visit
they came out looked at it and said it’s dirt around load cells “we have cleaned it be fine now £372”
next morning exactly the same Reading about 1 ton so got them back out this time !
“it’s a load cell gone “
they changed it £2455
next day still the same Reading about one ton with nothing on it
called them up again to be told of it’s because it’s not been Calibrated we will send a wagon to calibrate it another £650 pound and week or so wait
morning after calibration still reading about 1 ton When empty getting really pee'd off now so far bills for £4377 and it’s still the same as when I rang them the first time
Ring them again back out it’s “another load cell gone“ apparently bearing in mind since first visit And every other it’s been wrong the next morning
they change another load cell this is now £2200 no idea why less when there all the same this now fixes it perfect now despite no calibration but still have to get it done another £650 And week wait but at least now it’s fixed
They obv change wrong one first off and wouldn’t admit it.
having spoken to another company who maintain bridges was told ”yes 100% correct They change wrong one first ”
I disputed first 3 bills as they did nothing to fix problem and only when they changed correct cell did it fix original problem so payed for second cell and second recalibration
Needless to say they have been nothing but rude and un compromising regarding other invoices and now we are going to court with them
“the consumer rights act 2015 says that services must be provided with reasonable care and skill
In my opinion you did not use reasonable care and skill when you provided this service “
we believe this was the case at all as nothing was achieved to fix problem in first 3 visits and when I do a job wrong I rectified it at my own cost
Has anyone had similar thing happen with said company or does anyone think I’m being unreasonable with them over the matter
thanks in advance Olly
about a month before it annual service this year in a morning it was reading random weights About a ton
for a few days running so checked under it for mud and stones etc Nothing !
so called them to visit
they came out looked at it and said it’s dirt around load cells “we have cleaned it be fine now £372”
next morning exactly the same Reading about 1 ton so got them back out this time !
“it’s a load cell gone “
they changed it £2455
next day still the same Reading about one ton with nothing on it
called them up again to be told of it’s because it’s not been Calibrated we will send a wagon to calibrate it another £650 pound and week or so wait
morning after calibration still reading about 1 ton When empty getting really pee'd off now so far bills for £4377 and it’s still the same as when I rang them the first time
Ring them again back out it’s “another load cell gone“ apparently bearing in mind since first visit And every other it’s been wrong the next morning
they change another load cell this is now £2200 no idea why less when there all the same this now fixes it perfect now despite no calibration but still have to get it done another £650 And week wait but at least now it’s fixed
They obv change wrong one first off and wouldn’t admit it.
having spoken to another company who maintain bridges was told ”yes 100% correct They change wrong one first ”
I disputed first 3 bills as they did nothing to fix problem and only when they changed correct cell did it fix original problem so payed for second cell and second recalibration
Needless to say they have been nothing but rude and un compromising regarding other invoices and now we are going to court with them
“the consumer rights act 2015 says that services must be provided with reasonable care and skill
In my opinion you did not use reasonable care and skill when you provided this service “
we believe this was the case at all as nothing was achieved to fix problem in first 3 visits and when I do a job wrong I rectified it at my own cost
Has anyone had similar thing happen with said company or does anyone think I’m being unreasonable with them over the matter
thanks in advance Olly
