Our Kid as well as Mrs B have issues with Classic Shell although it still works fine on my PC, rather strange as we are all on W10
Further investigation reveals that Classic Shell is no longer supported and that 'Open Shell' is it's replacement - other options are available!
So, which 'shell' did you choose?
Not actually sure James! I will have a look next time I have 5 mins to continue the process of getting the PC to my satisfaction...!